Civica
Product Analytics Manager
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About Us
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realize that aspiration.
Why You Will Love This Opportunity
As a Product Analytics Manager at Civica, you will:
- Lead the transformation of complex, disparate data into actionable insights, driving decision-making across the organisation.
- Define and implement best practices, tools, and frameworks for data visualisation, reporting, and insight generation.
- Ensure effective delivery of data driven insights through scalable and intuitive reporting mechanisms.
- Identify and address key data challenges, unlocking deeper customer insights, and expanding analytics capabilities.
- Work with the Data Analytics team on product reporting.
- Grow the company’s data storytelling function by developing insight-driven value propositions.
Key Responsibilities
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- Design and oversee the creation of interactive dashboards, reports, and data storytelling tools.
- Standardise reporting and metrics.
- Establish and enforce data visualisation best practices.
- Modernise data presentation to executives, the board, and other stakeholders.
- Partner with product and engineering teams to integrate visualisation into SaaS products.
- Develop a data storytelling framework.
- Work closely with marketing, product, and analytics teams.
- Create high-impact data presentations, reports, and interactive content.
- Establish best practices for data communication and train teams on effective storytelling techniques.
- Champion a data-driven culture.
What You Will Bring
- Expertise in data visualisation, analytics, and business intelligence.
- Proven ability to balance data storytelling for internal leadership and product analytics for external users.
- Experience with tools like Tableau, Power BI, SQL, R/Python, and Excel.
- 10+ years in data visualisation, analytics, business intelligence.
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate. If you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
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Why You'll Love Working with Us
- We’re passionate about what we do and the citizens we serve.
- We offer a comprehensive benefits package designed to help you thrive personally and professionally.
- We are committed to supporting your health, wellbeing, and long-term success.
- We are an equal opportunity employer.
Benefits
- Medical, Dental & Vision Coverage
- Employer funded Short Term Disability and shared cost Long Term Disability coverage
- Company paid Life Insurance with optional voluntary life coverage
- 401(k) Retirement Plan with employer match
- Paid Time Off (PTO) that increases with tenure
- Civica’s Days of Difference—up to three (3) paid days off each year to volunteer and give back
Salary
The expected salary range for this role is $115,000 - $140,000 USD annually, with final compensation aligned to experience, skills, and geographic location.
Equal Opportunity Employer
We are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
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