Travel Hands
Product and Delivery Lead : Conversational Ai
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Freelance Product & Delivery Lead — Conversational AI (Accessibility)
About Travel Hands
Travel Hands is a registered charity (CIO no. 1201509) based in London. We pair sighted volunteers with blind and partially sighted people so they can travel independently across the city: the tube, the buses, the bits of a journey that are hard to do alone. We've supported over 1,700 journeys since launch, and in 2026 we received the London Dangoor Award for Promoting Inclusion.
The Project
We're building a conversational assistant for blind and partially sighted travellers. The premise is simple: our users shouldn't have to navigate a visual interface to get help with a journey. They should be able to ask, in their own words, and get a useful answer, whether that's route information, requesting a volunteer, or working out whether a journey is feasible at all. We have a mobile app, a small development team, and a community of users who will tell us honestly what works. What we don't have is someone to own this from a problem to shipped product.
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What You'd Do
- Take the assistant from concept to a live, tested product — scope, roadmap, delivery
- Design the conversational experience: intents, dialogue flows, fallbacks, tone, what happens when the assistant gets it wrong
- Work directly with our Lead Developer on technical decisions, and translate between the technical build and a non-technical charity team
- Run discovery and testing sessions with blind and partially sighted users, and let the findings actually change the roadmap
- Keep the project moving on a small budget, with clear priorities and honest reporting on what's slipping
What We're Looking For
- Hands-on experience designing and shipping conversational products — voice assistants, chatbots, LLM-based agents, or similar
- Working knowledge of how these are built now: prompt design, retrieval, evaluation, guardrails, handling failure gracefully
- Real product management ability — you can run discovery, make a call on scope, and say no to good ideas
- Delivery discipline. This is as much project management as product; you'll be the person keeping it on track
- An understanding of accessibility as a design constraint, not a checklist. Screen readers, voice-first interaction, WCAG
- Comfort working autonomously in a small organisation where the answer isn't already documented
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Useful, Not Required
- Lived experience of sight loss, or previous work with disabled users
- Charity or public sector experience
- Experience building for users with low digital confidence
Practical Details
- Fully remote, work from anywhere.
- Minimum duration 3 months, with possibility of extension.
To Apply
Email contact@travelhands.co.uk with a short note and a link to something you've shipped. Tell us one thing about that product you'd do differently now.
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