Water Plus
Product and Proposition Manager
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Company Description
Water Plus is the UK’s largest business water retailer, supporting organisations of all sizes with reliable and efficient water services. The company provides billing, account management, meter reading, and water efficiency solutions tailored to business needs. Water Plus focuses on helping customers manage water usage more effectively, control costs, and improve sustainability. The business operates in a dynamic, customer-focused environment, offering opportunities to contribute to essential services that underpin commercial operations.
Role Description
This is a full-time, on-site Product and Proposition Manager role based in Stoke-on-Trent. The Product and Proposition Manager will oversee the development, enhancement, and lifecycle management of water service products and customer propositions, ensuring they meet market needs and commercial objectives. Day-to-day responsibilities include analysing market trends and customer insights, defining product requirements, and collaborating with internal teams such as marketing, operations, sales, and finance to deliver competitive offerings.
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The role involves:
- Setting pricing and positioning strategies
- Preparing business cases
- Monitoring product performance
- Optimising propositions to drive customer acquisition, retention, and satisfaction
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The manager will also support stakeholder communication, contribute to strategic planning, and ensure compliance with relevant industry regulations and company policies.
Qualifications
- Experience in product management or proposition development, including defining product roadmaps, managing product lifecycles, and delivering commercially viable offerings.
- Strong analytical and strategic skills, with the ability to interpret market data, customer insights, and financial information to inform decisions.
- Proven stakeholder management and collaboration skills, with experience working cross-functionally with marketing, sales, operations, and finance teams.
- Excellent communication and presentation abilities, including clear written documentation and confident delivery of proposals and updates to varied audiences.
- Background in utilities, B2B services, or a related sector is beneficial, along with knowledge of pricing strategies and customer value propositions.
- Ability to work on-site in Stoke-on-Trent, manage multiple projects, meet deadlines, and adapt to changing priorities in a fast-paced environment.
- Bachelor’s degree in business, marketing, economics, or a related field (or equivalent professional experience).
- Commitment to inclusive, customer-centric practices and continuous improvement in products and services.
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