IHG
Product and Systems Manager EMEAA
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Windsor, UK | Hybrid 3 days in office / 2 days from home | Full-time, permanent
Whether you’re leading at scale or ready to take on your next defining challenge, you’ll find support, purpose and the scope to make a real impact at IHG Hotels & Resorts. Across every stage of your career, there’s Room for You.
We’re looking for a practical, systems-minded Workforce Optimisation specialist to help build, configure and support our Workforce Management systems across EMEAA hotels. Working as part of the Product Team, you’ll help ensure hotels have the right set-up, workflows, reporting and support to use UKG (Ultimate Kronos Group) and related tools confidently and consistently.
This is a hands-on role, working closely with hotels, Workforce Optimisation Managers, programme teams and system specialists to resolve issues, improving adoption and turning complex processes into simple, useful operational support.
Your day-to-day
- Support and configure workforce scheduling systems across EMEAA.
- Manage system updates linked to scheduling rules, labour law, payroll and contract changes.
- Troubleshoot system issues and support resolution through ServiceNow and partner channels.
- Work with HR, finance, payroll, operations and hotel teams to ensure accurate system outputs.
- Contribute to continuous improvement across our workforce optimisation systems.
What we need from you
- Experience supporting or configuring workforce scheduling, payroll, or operational systems.
- Experience with UKG / Kronos, multi-site operations or payroll systems would be highly beneficial.
- Strong problem-solving skills and the ability to understand how system changes impact operations and payroll.
- Confident communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
- A detail-focused, collaborative approach and resilience to manage competing priorities.
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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Who we are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
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We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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