Unify
Product Coordinator
London
Posted about 17 hours ago
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Key Responsibilities
Support change management activities across our ecosystem including:
- Adoption reporting
- Supporting user engagement initiatives
- Organising and facilitating periodic feedback sessions
- Coordinating structured feedback campaigns
- Act as a central point of coordination between users, product teams and change stakeholders.
Training & Documentation
Production of clear, user-friendly training materials which include but are not limited to:
- Internal and external user guides
- Onboarding guides
- Process documentation
- Training presentations and slide decks
- Create and maintain training videos to support internal users in navigating and using the platform effectively.
- Ensure all training materials are kept up to date in line with platform enhancements and feature changes.
Reporting & Insights
- Track and report client onboarding and adoption statistics to key stakeholders across Howden.
- Support in the analysis of engagement and usage data to help inform change and product decisions.
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Knowledge Management & Intranet
- Develop and maintain the internal intranet site and asset bank within the Single Source of Truth (SharePoint intranet).
- Ensure documentation, training assets and resources are well organised, accessible and easy to navigate.
- Coordinate with the Global Marketing business area to ensure other internal social media platforms (Viva Engage, Howden World) are updated regularly with accurate programme.
Stakeholder Engagement
- Work closely with Change and Product Managers to support product updates and change initiatives.
- Assist in ensuring consistent communication and messaging to internal business users and stakeholders throughout the product lifecycle.
User Support
- Provide Level 1 support to internal and external users of digital ecosystem products across all active implementations as required. This will be reviewed regularly to manage workload and capacity effectively.
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Skills & Experience
- Experience producing training materials, user guides or process documentation for internal/b2b audiences
- Experience creating training videos or other media content.
- Strong organisational skills, with the ability to prioritise tasks according to business needs.
- Ability to work autonomously within a remote/hybrid working environment.
- Experience working directly with customers in either a B2C or B2B environment.
Desirable
- Experience supporting change management or user adoption activities.
- Experience working within product, technology or digital environments.
- Experience developing and maintaining SharePoint intranet sites.
- Experience working within the Insurance or Employee Benefits sector.
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Jessica, London
Skills
Change Management
User Adoption
Training Material Production
Process Documentation
SharePoint
Stakeholder Engagement
Level 1 Support
Data Analysis
Knowledge Management
User Engagement
Video Content Creation
Product Coordination
Location