Strategic Stakeholder Management

• Cross-Functional Alignment: Work closely with key stakeholders across executives, sales, marketing, operations, and customer support. Proactively gather input, manage expectations, and maintain a steady cadence of progress updates.
• Translating Tech to Business: Act as the crucial bridge between technical teams and business units. Communicate complex product goals, technical constraints, statuses, and outcomes clearly to non-technical stakeholders.
• Leadership & Motivation: Provide strategic leadership and motivation to the Tech and Business Product Family. Foster a culture of psychological safety, innovation, and continuous improvement within the engineering and product groups.

Vendor Management & 3rd Party Delivery

• Strategic Partnerships: Establish clear, productive relationships with preferred strategic vendors. Influence vendor product roadmaps to meet overarching organizational priorities.
• Performance & Contracts: Manage third-party engineering and delivery teams (including work order creation/tracking). Work with Procurement to establish SLAs and address performance matters with commercial impacts.

Customer Focus & Value Realization

• Data-Backed Iteration: Partner with the Product Owner to ensure tech deliverables solve real-world customer problems. Utilize user behaviour data, telemetry, and feedback loops to drive product improvements.

What we’re looking for:

You’ll have proven work experience as a Delivery Lead, Delivery Manager, or Technical Product Manager in a complex, dynamic environment. You’ll also be able to demonstrate deep knowledge of software delivery lifecycles, CI/CD pipelines, and modern product engineering methodologies.

As well as this you’ll have:

• A strong track record of proactive risk management and implementing clear reporting structures.
• The ability to define, manage, and communicate product roadmaps and delivery plans effectively.
• Strong stakeholder management skills, capable of influencing both technical and non-technical audiences.
• Experience of managing product/project controls (risk, budget, capacity planning).
• The ability to set up automated reporting and establish flexible governance.

Ideally your experience will be in the retail domain and you’ll have familiarity with e-commerce or retail tech business processes.

A technical background with knowledge of cloud platforms, modern architecture (microservices), and technology transformation approaches is highly desirable as is Vendor relationship management and commercial negotiation skills.

Familiarity with Agile tools (Jira, ADO, Confluence) and engineering metrics (DORA) is also preferred.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.

We’ll also equip you with a benefits package that includes:

• Competitive bonus
• Car allowance
• Save-as-you-earn scheme
• Private Medical and Life Assurance
• Enhanced contributory pension scheme
• Colleague discount
• Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.

About Us:

Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

"We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do. We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here."