Product Designer

About People’s Partnership

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing

• Lead the product design strategy and delivery for one or more digital channels aligned to specific customer segments. You will own the end-to-end user experience, defining the UX vision, standards, and design approach to create intuitive digital journeys that help customers understand, manage, and maximise their pension savings. Working closely with cross-functional teams, you will ensure design excellence throughout the product lifecycle, driving high-quality outcomes through effective governance, scalable component-based design practices, evidence-led decision making, and seamless collaboration with engineering teams. Your focus will be on delivering consistent, accessible, and customer-centric experiences that meet both user needs and business objectives.
• Own the UX strategy, vision, and experience quality for your aligned channel or channels, or specific customer segment.
• Provide day-to-day design direction; set patterns and principles; resolve trade-offs across customer value, feasibility, and governance in discussion with the Product Owner(s).
• Oversee contractors and/or agency designers: define briefs, set quality bars, review outputs, and manage delivery to timelines and standards.
• Ensure the right components are built and used: champion re-use from the design system, raise proposals for new components when justified by user needs, and prevent divergence that introduces design debt.
• Ensure components are built and approved according to the governance process: run/attend design reviews, document decisions, and steward changes from proposal through approval and release.
• Ensure designs are properly tested before build: define learning objectives; select methods (usability tests, A/B, accessibility audits); synthesise insights; iterate designs; and log results to the product’s evidence base.