REM Associates Ltd
Product Development Manager e-commerce 3pl
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Full Time Management & Executive Northamptonshire Posted 2 weeks ago
About the Role
As a Product Development Manager in contract logistics, you will be essential in driving business growth through the development and deployment of an end-to-end portfolio of commerce services. Your role will involve increasing Gross Profit (GP) by introducing new customers to our offering and by expanding to existing customers.
Key Responsibilities
- Evangelist within the Business Development (BD) and Account Management community for E-commerce solutions and services.
- Drive adoption and growth, providing Subject Matter Expertise to support awareness and sales to new and existing customers.
- Leverage, integrate, and coordinate the full range of solutions to meet the needs of our UK-based E-commerce customers.
- Lead significant/complex/strategic product sales and develop product sales support (pre-sales, collateral, cost models, solution templates, case studies, competitive positioning) – driving efficiency and effectiveness of business development efforts, including commercial and operational templating.
- Lead product channel development – BD teams, account management, operations, external partners, and act as a coach to ensure the transfer of skills from Retail into cross-regional teams to accelerate the adoption of E-commerce best practices in all sectors.
- Accountable for product customer satisfaction – as measured through POR, NPS, and net growth.
- Delivery of product growth targets and sustained growth through product pipeline development and management.
- Drive Product Management processes (including specification, roadmap, and continuous improvement), delivering improvements to products, sustaining competitive advantage, and enhancing market share.
- Lead product development, innovation, and future investment planning (reporting to the Product Board).
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Requirements
- Significant experience (5 years) with blue-chip organizations in logistics environments in the field of relevant product.
- Understanding, refining, and following product management processes.
- Product Collateral development.
- Managing a sales channel.
- Product Costing.
- Customer feedback and product roadmap development.
- Value proposition development.
- Customer experience journey design.
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Job Title
Product Manager / Director.
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