REM Associates Ltd
Product Development Manager e-commerce 3pl
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Full Time Management & Executive Northamptonshire Posted 3 weeks ago
Role Overview
As a Product Development Manager in the field of contract logistics, you will be essential in driving business growth through the development and deployment of an end-to-end portfolio of commerce services. This role involves increasing Gross Profit (GP) by introducing new customers to and expanding our offerings to existing customers.
Key Responsibilities
- Evangelist: Within the Business Development (BD) and Account Management community, serve as an evangelist for E-commerce solutions and services. Drive adoption and growth, providing Subject Matter Expertise to support awareness and sales to new and existing customers.
- Coordination: Leverage, integrate, and coordinate the full range of solutions to meet the needs of our UK-based E-commerce customers.
- Product Sales: Lead significant/complex/strategic product sales and develop product sales support (pre-sales, collateral, cost models, solution templates, case studies, competitive positioning). Drive the efficiency and effectiveness of business development efforts, including commercial and operational templating.
- Channel Development: Lead product channel development, including BD teams, account management, operations, and external partners. Act as a coach to ensure the transfer of skills from Retail into cross-regional teams to accelerate the adoption of E-commerce best practices in all sectors.
- Customer Satisfaction: Be accountable for product customer satisfaction, as measured through POR, NPS, and net growth.
- Product Growth: Deliver product growth targets and sustained growth through product pipeline development and management.
- Product Management: Drive the Product Management process (including specification, roadmap, and continuous improvement), delivering improvements to products, sustaining competitive advantage, and enhancing market share.
- Development and Innovation: Lead product development, innovation, and future investment planning (reporting to the Product Board).
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Required Experience
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- Significant experience (5 years) with blue-chip organizations in logistics environments in the field of relevant products.
- Understanding: Understanding, refining, and following product management processes.
- Collateral Development: Product Collateral development.
- Sales Channel Management: Managing a sales channel.
- Product Costing: Product Costing.
- Customer Feedback: Customer feedback and product roadmap development.
- Value Proposition: Value proposition development.
- Customer Experience: Customer experience journey design.
Job Title
Product Manager / Director.
Application
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