Redcentric
Product Engineer
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Redcentric | Product Engineer / Senior Product Engineer - Microsoft
Location: Home-based (UK only)
Role Overview
Redcentric is seeking an experienced Microsoft Engineer to join our Product Architecture and Engineering function. The successful candidate will be appointed as either a Microsoft Engineer or Senior Microsoft Engineer depending on their experience, technical capability, and demonstrated expertise.
This is a hands-on engineering role responsible for designing, building, configuring, automating, testing, supporting, and continually improving Microsoft-based product capabilities across Azure, Microsoft 365, Identity, Security, Endpoint Management, Windows Server, SQL Server, and related platform services.
Critically, this role is about turning technical capability into repeatable, supportable, and commercially viable managed service and professional services products. It is product engineering, not pure platform delivery. The successful candidate will design and document service offerings as well as build them, and will be comfortable moving between the technical detail and the commercial shape of a service.
Working within an Agile and DevSecOps delivery model, the role contributes to the development of secure, scalable, supportable, and commercially viable managed service offerings. The successful candidate will work closely with Product Technical Leads, Architects, Operations teams, Service Delivery teams, and other engineers to deliver reliable and repeatable product capabilities that align with Redcentric's managed services strategy. Senior candidates will additionally lead complex product and technical workstreams end to end, shape offerings, and drive decisions with stakeholders across the business.
Key Responsibilities
Product and Service Design
- Translate technical capability into defined, repeatable managed service and professional services products.
- Contribute to service definitions, scope matrices, RACI, service levels and add-ons, and professional services catalogue items.
- Frame commercial and contractual language against the MSA rather than redefining it independently.
- Understand the distinction between recurring revenue (RMR) managed services and one-time charge (OTC) professional services, and design accordingly.
Engineering Delivery
- Design, build, configure and enhance Microsoft product capabilities.
- Deliver engineering activities across Azure, Microsoft 365, Entra ID, security, endpoint management, automation, and related platform services.
- Translate product and architectural requirements into practical technical solutions.
- Participate in implementation, testing, deployment, migration, and release activities.
- Troubleshoot and resolve technical issues affecting product functionality, deployment, and service operation.
- Support new services, enhancements, technical debt remediation, and continual improvement.
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Azure and Cloud Services
- Implement and manage Azure infrastructure and platform services.
- Configure and support networking, compute, storage, identity, governance, and security capabilities.
- Support hybrid cloud architectures and customer migration initiatives.
- Develop and maintain cloud automation and provisioning capabilities.
- Contribute to platform resilience, performance, security, and operational readiness.
Microsoft 365 and Productivity Services
- Design, implement and support Microsoft 365 services including Exchange Online, SharePoint Online, Teams, Intune and related workloads.
- Configure identity, access management, device management and security capabilities.
- Support integration between Microsoft 365 and wider platform services.
- Contribute to service standardisation and operational support models.
Automation and DevSecOps
- Develop and maintain automation through PowerShell, Infrastructure as Code, reusable templates, and deployment tooling.
- Contribute to CI/CD pipelines, testing automation, release management, and engineering standards.
- Improve consistency, repeatability, and operational efficiency through automation.
- Support secure engineering practices and DevSecOps methodologies.
Operational Readiness
- Create and maintain technical documentation, deployment guides, runbooks, and support procedures.
- Support operational acceptance, service transition, and handover activities.
- Ensure solutions are supportable, maintainable, and aligned to operational standards.
- Contribute to monitoring, observability, resilience, and supportability improvements.
Continuous Improvement
- Identify opportunities to improve product quality, automation, efficiency, security, and supportability.
- Contribute to innovation and modernisation across the Microsoft portfolio.
- Stay current with Microsoft technologies, roadmaps, and best practice.
- Actively pursue professional development, certifications, and technical growth.
What We're Looking For
Ways of Working
- Works with genuine initiative: spots problems, gaps, and inconsistencies and resolves them without needing to be told how.
- Competent and confident designing and documenting services unaided, then bringing others along.
- Pragmatic and commercially aware, balancing technical quality, supportability, security, and delivery.
- Comfortable operating in Scrum with two-week sprints, backlog refinement, and iterative delivery.
Essential Technical Experience
We are interested in candidates who possess experience in several of the following areas:
Microsoft Azure
- Azure Virtual Machines
- Azure Networking
- Azure Storage
- Azure Backup and Site Recovery
- Azure Governance
- Azure Security
- Azure Landing Zones
- Azure Monitoring and Operations
- Azure Identity Services
- Azure Platform Services
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Microsoft 365
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Microsoft Intune
- Microsoft Defender
- Microsoft Purview
- Microsoft Entra ID
Identity and Security
- Identity and Access Management
- Conditional Access
- Privileged Identity Management
- Zero Trust security principles
- Security monitoring and governance
- Secure configuration and hardening
Infrastructure Services
- Windows Server
- Active Directory
- IIS
- DNS
- PKI
- Group Policy
- Microsoft SQL Server
Automation and Engineering Practices
- PowerShell
- Infrastructure as Code
- Source Control Systems (Git)
- CI/CD pipelines
- Agile delivery methodologies
- DevSecOps practices
Highly Desirable
- Experience at a Managed Service Provider, specifically designing MSP products: managed services and off-the-shelf professional services, not only implementing them.
- Track record of building repeatable, sellable service offerings rather than one-off customer solutions.
Attributes and Behaviours
- Strong technical problem-solving ability.
- Ownership and accountability for high-quality outcomes.
- Excellent communication and collaboration skills.
- A focus on operational excellence and customer outcomes.
- Curiosity, continuous learning, and professional development.
Senior Differentiators
Senior candidates should additionally demonstrate:
- Ownership of product and technical workstreams end to end, from concept to delivery.
- The ability to shape a service offering and its commercial framing, not just build to a spec.
- Strong decision-making and stakeholder engagement across Product, Pre-Sales, Architecture, and Operations.
- Influence over engineering standards, practices, and product direction.
- Technical leadership and mentoring as the function grows.
Qualifications and Certifications
Relevant certifications may include:
Engineer Level
- Azure Fundamentals (AZ-900)
- Azure Administrator Associate (AZ-104)
- M365 Fundamentals (MS-900)
- Endpoint Administrator (MD-102)
- Teams Administrator (MS-700)
- Windows Server certifications
Senior Engineer Level
- Azure Fundamentals (AZ-900)
- Azure Administrator Associate (AZ-104)
- Azure Security Engineer Associate (AZ-500)
- Azure DevOps Engineer Expert (AZ-400)
- Azure Solutions Architect Expert (AZ-305)
- M365 Fundamentals (MS-900)
- Endpoint Administrator (MD-102)
- Teams Administrator (MS-700)
- Security-focused Microsoft certifications
- ITIL Foundation or equivalent
Equivalent practical experience will be considered alongside formal certifications.
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