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Product Experience Specialist
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Your mission
The Product Experience Specialist supports Meta's experiential initiatives by managing demo environments and event logistics onsite in London. This role blends hands-on execution with structured process management, ensuring seamless delivery of Meta's product experiences across internal and external activations.
Working closely with Meta's product and brand teams, you turn technical setup and operational planning into experiences that make product stories tangible for internal and external audiences.
Your Responsibilities Include:
- Coordinating, setting up and maintaining demo environments for Meta's products, ensuring all hardware and software are functional, updated and aligned with current narratives
- Planning, coordinating and delivering compelling product demonstrations across internal and external activations
- Supporting technical setup, troubleshooting and optimization to guarantee best-in-class demo performance
- Gathering insights from demos and events to inform future improvements and enhance the overall user experience
- Developing and maintaining streamlined operational workflows, documentation and tracking systems to improve efficiency and consistency
- Overseeing logistics for activations and events, including materials, setup and on-site support
- Delivering and supporting training programs for field and demo staff to ensure consistency, technical proficiency and brand alignment
- Creating easy-to-follow playbooks, guides and briefing materials for new team members and partners
Your profile
You're detail-oriented and people-focused, equally comfortable troubleshooting hardware on-site as briefing a room of stakeholders. You balance creative problem-solving with operational precision and enjoy turning complex logistics into smooth, reliable execution.
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Experience & Education
- 3+ years of experience in operations, event production, staffing and/or demo management
- Bachelor's degree in Operations, Event Management, Marketing or Business Administration, or equivalent hands-on experience
- Ability to work on-site a minimum of 4 days per week and travel up to 30% of the time for activations, training and support
Skills & Attributes
- Strong organizational and communication skills
- Process-driven mindset with attention to detail
- Experience in event logistics, staffing coordination or demo operations
- Financial awareness and confidence managing budgets
- Collaborative, adaptable and people-oriented approach
- Tech-savvy, familiar with Meta's products or similar ecosystems
- Proficiency with Google Workspace and project management tools
- Level One troubleshooting experience is a plus
- Experience presenting or demoing products to C-level audiences is a plus
Why us?
You get to shape how Meta's biggest product stories come to life in the room — no two activations look the same, and your work builds the audience's first hands-on impression of the product.
- Impact: Every demo you run and every training you deliver shapes how audiences and stakeholders experience Meta's products firsthand.
- Responsibility: You own the demo environment end-to-end, from technical setup to on-the-day troubleshooting.
- Dynamics: Activations, travel and a shifting event calendar keep the role varied, pairing hands-on execution with process work.
- Growth: You build deep product and operations expertise while shaping the playbooks that train the next generation of field staff.
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Benefits
- Home office option
- Flexible working hours
- Fitness subsidy
- Apple Laptop
- 30 days of PTO a year
These are the recruiting steps that await you:
Culture Fit – Meet our Talent Acquisition Manager. Learn more about our company and culture in this conversation.
Interview – Dive deeper into the role together with Oana Veronica Preda, Brand Experience Project Manager.
About Us
WE LEAD INSPIRING BRANDS TO SUCCESS.
We enable tech-brands to scale up European retail. With a proven framework of growth and cutting-edge technology we build the right strategy to address your retail touchpoints of tomorrow. Our top-talents secure executional excellence and turn your vision into measurable results.
OUR CORE-VALUES
- TAKE THE LEAD: You are proactive and own your business.
- DATA BUILDS OPINION: You argue based on observations instead of assumptions.
- GO WHERE THE PAIN IS: You are actively facing challenges to keep growing.
- TRUST FORMS LOYALTY: You seek win-win solutions and building long-term successful relationships is your passion
- SPREAD GOOD VIBES: You can inspire your fellow human beings, are empathetic, and celebrate successes as a team.
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