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About Tiquo
Tiquo is building an operating system for the service industry, bringing booking, ticketing, scheduling and payments together in one platform. We help service-based businesses simplify their operations and deliver a better experience for their customers.
About the Role
We're looking for a Product Expert to help our clients get the most out of Tiquo and help us make the platform better. This is a full-time, client-facing role based on-site in London, sitting at the intersection of customers, engineering and quality assurance. We are also looking for people in various European countries.
You'll guide clients through onboarding, support them as their needs evolve, and build a deep understanding of how they use Tiquo in their day-to-day operations. You'll also test new features before release, identify bugs and usability issues, and turn customer feedback into clear, actionable input for the product and engineering teams.
This is a hands-on role combining customer relationships, practical problem-solving and product testing, rather than a traditional product management position.
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What you'll do
- Support clients through onboarding, helping them understand the platform and set up workflows that meet their needs.
- Provide ongoing support, investigate issues and help customers get more value from Tiquo as their businesses grow.
- Deliver clear, relevant product demos to prospective and existing clients, and guide teams through how to use the platform.
- Review and test new features before release, checking that they work as intended and meet customer expectations.
- Identify and document bugs and usability issues, giving engineering clear context and steps to reproduce problems.
- Gather customer feedback and suggest practical improvements based on both client needs and your own testing.
- Translate client requirements into clear information for product and engineering, and keep customers informed about progress and next steps.
- Work closely with operations, product and engineering to ensure smooth communication and delivery.
What we're looking for
- A genuine interest in understanding software in depth and helping people use it effectively.
- Clear, confident communication: you can explain a feature to a customer, describe a problem to an engineer and manage expectations thoughtfully.
- A methodical approach to troubleshooting and testing, with strong attention to detail.
- Customer empathy and the ability to build trusted, ongoing relationships.
- Organisation, initiative and the ability to manage several client needs and follow issues through to resolution.
- Adaptability and a willingness to take ownership in a fast-growing startup where priorities and the role will evolve.
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Experience in customer onboarding, implementation, support, quality assurance or a similar client-facing technology role would be useful. Familiarity with SaaS platforms or service-industry operations is a plus. You don't need to have held the title Product Expert: we're interested in relevant practical experience and how you approach problems.
You'll need to be able to work on-site with the team in London, we are also looking for people in various European countries.
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