IDEX Consulting Ltd
Product Governance & Consumer Duty Specialist
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Product Governance & Consumer Duty Specialist
A growing financial services business, backed by strong private equity investment, is looking to appoint a Product Governance & Consumer Duty Specialist into its second-line Compliance function.
This is a newly specialised position, created to bring dedicated ownership and expertise to the firm's Product Governance and Consumer Duty framework as the business continues to grow.
The Opportunity
This is a role for someone who enjoys building, improving and challenging, rather than simply maintaining an established framework.
You’ll work closely with senior stakeholders across the business, providing independent second-line oversight and constructive challenge around product governance, customer outcomes and regulatory requirements.
Key areas of responsibility will include:
- Supporting the continuous development and enhancement of the firm's Product Governance framework.
- Providing oversight against FCA PROD, Consumer Duty and SYSC requirements.
- Leading and supporting product and proposition due diligence and onboarding.
- Overseeing risk-based periodic and trigger-based product reviews.
- Embedding Consumer Duty outcomes and target market assessments into product governance.
- Providing compliance challenge and assurance through the Product Governance Committee.
- Supporting compliance monitoring, analysis, documentation and escalation.
- Working with senior management and accountable SMFs across the business.
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About You
We're looking for someone who is proactive, commercially aware and customer-focused, with the confidence to constructively challenge the business while maintaining appropriate independence.
You may come from a background in:
- Product Governance
- Conduct Risk
- Consumer Duty
- Retail Investments
- Compliance / Regulatory Oversight
- Product Research or Due Diligence
Experience of FCA PROD, Consumer Duty, SYSC and SM&CR would be highly relevant. Importantly, a specific industry background isn't essential. We're more interested in your ability to understand regulatory requirements, think critically about customer outcomes and help build effective governance frameworks.
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An interest in technology and the changing financial services landscape would also be welcomed, particularly where new technology creates opportunities or challenges around products, customer outcomes and governance.
Why Join?
This is an opportunity to join a growing, well-backed financial services business at a point where product governance is becoming a dedicated area of focus.
You'll have the opportunity to:
- Take ownership of a developing Product Governance framework.
- Have genuine influence across the business.
- Work closely with senior stakeholders.
- Shape how Consumer Duty is embedded into product governance.
- Bring new ideas and approaches to the function.
- Play a key role as the business continues to grow.
If you're looking for a role where you can build, influence and make a tangible difference to how products are governed and customer outcomes are managed, we'd be keen to hear from you.
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