Robert Walters
Product Governance & Distribution Consultant - Insurance
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Product Governance & Distribution Consultant - Insurance
Location: Hybrid - Redhill / London (c. 1 day per week onsite - flexible)
Contract: Initial 3 months, with potential extension
Day Rate: Up to £550 per day outside IR35
Start: ASAP
We are looking for an experienced Product Governance & Distribution Consultant to join a major regulatory transformation programme within a large global financial services organisation.
Working within the Product & Distribution function, you will take ownership of a number of critical deliverables relating to FCA Consumer Duty, product governance, distribution oversight and customer outcomes. This is a hands-on delivery role rather than a project management position. You will be expected to quickly understand the existing environment, identify what good looks like and personally develop the frameworks, processes, assessments and documentation required.
What you'll be doing
You will take ownership of deliverables across areas including:
- Distribution Oversight: distributor risk assessments, audit frameworks, procedures, controls and supporting documentation
- Consumer Duty & Customer Outcomes: documenting customer journeys, identifying potential areas of customer harm and developing ongoing monitoring and testing approaches
- Customer Communications: developing risk assessments and testing frameworks covering communications, policy documentation and intermediary/broker communications
- Fair Value Assessments: developing and enhancing frameworks to assess whether products continue to provide fair value in line with Consumer Duty requirements
- Product Governance: designing product change processes, governance routes, RACIs, decision authorities and escalation pathways
- Translating FCA regulatory expectations into practical, operational processes and controls
- Working closely with Product, Distribution, Compliance, Risk and other senior stakeholders
- Producing clear, robust and audit-ready documentation suitable for regulatory scrutiny
- Supporting the implementation and embedding of new governance processes
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What we're looking for
You will need strong experience within insurance product governance and/or insurance distribution, with a good understanding of the FCA regulatory environment. Ideally, you will bring experience across several of the following:
- FCA Consumer Duty
- Product Oversight & Governance (POG)
- Fair Value Assessments
- Insurance distribution and intermediary/broker oversight
- Distributor audits, contracts and governance
- Customer journey and customer outcome monitoring
- Conduct Risk
- Product governance frameworks and controls
- Regulatory remediation or transformation programmes
- Developing procedures, frameworks, templates and governance documentation
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Experience within personal lines insurance, such as home or motor, would be particularly relevant. We are open to candidates from both consulting and industry/BAU backgrounds, provided you have personally owned and delivered this type of work before.
The person
This role would suit someone with extensive experience who is comfortable operating at a senior consultant/manager level. You should be able to join the programme and get up to speed quickly, work independently with limited supervision and confidently engage and challenge senior stakeholders. This is not a technology Product Owner - we are specifically looking for regulatory insurance product and distribution governance expertise.
Initial 3-month contract | Up to £450/day outside | Hybrid | ASAP
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.
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