Product Implementation Analyst II

About Blackhawk Network

At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike. Learn more at BHN.com

Overview

Department Overview:

The Product Implementation and Supply Chain teams manage the operational delivery of BHN products across EMEA, covering both physical and digital formats. This includes Original Content products owned by BHN, as well as third-party partner products. The team works closely with Product, Supply Chain, printers, processors, suppliers, and internal stakeholders to ensure products are implemented, manufactured, maintained, and delivered accurately, on time, and in line with business and regulatory requirements.

Purpose of the Role:

This role leads the end-to-end operational implementation and production management of BHN Original Content products across EMEA, with a regional focus on the Netherlands / Germany, or other assigned markets. This hands-on, production-focused role takes inputs from Product teams and turns them into practical manufacturing, print production, supplier coordination, compliance control, and launch readiness activities.

Original Content products require a higher level of operational ownership than standard product implementations, particularly where products are subject to e-money regulation. The role ensures each product is planned, produced, controlled, and maintained effectively, with clear ownership across manufacturing, programme management, supplier performance, regulatory requirements, data coordination, and BIN management.

Working as the key production link between internal teams and external suppliers, the role ensures Product team requirements, upcoming plans, new launches, reprints, refreshes, and ongoing changes are translated into controlled production delivery. The role is also expected to bring curiosity and forward-thinking ideas to production, materials, supplier capability, and ways of working, helping BHN improve quality, efficiency, cost control, and production innovation over time.

What you will be doing:

In this role, you will coordinate product launches, print production, and production changes from initial Product input through to supplier delivery, testing, sign-off, and launch readiness. You will manage priorities, resolve production issues, keep stakeholders aligned, and identify improvements in materials, suppliers, and ways of working.

Job Details:

• Position Type: Permanent
• Work Schedule: Hybrid, full-time, 35 hours per week
• Reports to: Supply Chain Director

Responsibilities:

• Own the end-to-end production management of physical Original Content products, including new launches, reprints, artwork refreshes, and product changes across assigned EMEA markets.
• Work closely with Product teams to understand product inputs, launch plans, roadmap requirements, and commercial priorities, then translate these into practical production plans, specifications, artwork requirements, data needs, supplier inputs, milestones, and launch activities.
• Manage short-notice requests, late changes, and shifting priorities by assessing production impact, clarifying operational trade-offs, coordinating decisions, and keeping stakeholders aligned on revised timelines and risks.
• Plan and coordinate manufacturing and print production activity, covering artwork proofing, production data, testing, quality control, delivery timelines, and launch readiness.
• Manage day-to-day activity with printers, manufacturers, fulfilment partners, suppliers, and processors, ensuring production issues, risks, delays, and decisions are tracked, resolved, and escalated where required.
• Coordinate supporting digital product activity where required, ensuring set-up, testing, activation, redemption, and processor requirements are aligned with the wider product delivery plan.
• Manage operational controls for product set-up and change activity, including data accuracy, BIN management, sign-off points, compliance checks, and internal business procedures.
• Support e-money regulated product delivery by ensuring relevant operational processes, compliance requirements, and controls are built into production and implementation plans.
• Maintain accurate production, project, and milestone tracking to support reporting, visibility, forecasting, stock readiness, and supply continuity for physical Original Content products.
• Review supplier and production performance, proactively identifying opportunities to improve quality, standardisation, ways of working, cost control, and overall operational effectiveness.
• Explore new production approaches, materials, supplier capabilities, and sustainability improvements that could enhance product quality, reduce complexity, or support future Original Content innovation.
• Provide cover, support, and knowledge sharing across the wider team, helping reduce single points of failure and improve resilience.