iO Associates
Product Implementation Specialist (HealthTech/Clinical Software)
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Role: Product Implementation Specialist (HealthTech/Clinical Software)
Salary: £50,000 - £65,000 (DOE)
Location: Remote-First (Occasional UK NHS client sites & Dublin office visits)
We are partnering exclusively with a HealthTech company delivering digital solutions across the NHS and wider healthcare sector to recruit a Product Implementation Specialist. This role serves as the central product expert within the delivery team, acting as the key link between Projects, Product, Engineering, and healthcare customers.
You will take end-to-end ownership of client onboarding, technical software configuration, and workflow alignment. Alongside implementation, you will deliver customer training, lead QA/UAT testing, and support ongoing customer success and application support desk operations.
Key Responsibilities
- Product Configuration & Delivery: Translate clinical and operational workflows into system configurations, working closely with Project Managers to manage go-live preparation, readiness reviews, and early-life support.
- Customer Engagement & Training: Lead discovery and workflow workshops, conduct product demonstrations, and deliver tailored training to customer teams.
- Testing & QA: Create detailed test scripts, execute functional QA across standard and edge-case workflows, and triage software defects directly with engineering.
- Product & Project Alignment: Act as a two-way communication channel between delivery and engineering, feeding back client requirements to product roadmaps.
- Support & Continuous Improvement: Assist with the customer support backlog, refine support workflows, and build repeatable implementation templates and standards.
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What We're Looking For
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- Desirable Experience: Familiarity with healthcare/diagnostic workflows (e.g., Order Comms, Radiology, Pathology, HL7/FHIR) or support platforms like Intercom, ClickUp, or HubSpot.
- Core Experience: Extensive experience in software implementation, technical product delivery, or customer-facing technology operations.
- Hands-on Delivery: Proven track record configuring software platforms, translating user workflows into system setups, and supporting UAT/functional testing.
- Stakeholder Management: Strong communication skills with experience delivering client demonstrations, user training, and managing cross-functional technical teams.
Interested in discussing the details?
Apply directly or send a direct message with an updated CV to arrange a confidential conversation.
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