Pontoon Solutions
Product Lead
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Job Title: AI Product Lead
Location: Warwick
Contract Type: Fixed Term Contract (12 months)
Daily Rate: £700 - £900
Our client, a forward-thinking organisation in the Utilities sector, is seeking an innovative and results-driven Employee AI Product Lead to spearhead the development of an AI-powered employee front door. This exciting opportunity is perfect for a dynamic leader who is passionate about transforming employee experiences through cutting-edge technology.
About the Role:
As the Employee AI Product Lead, you will be at the forefront of shaping how colleagues interact with AI to streamline their tasks and enhance their day-to-day experiences. This role is pivotal in overseeing the product vision, roadmap, and performance of employee-facing AI agents, transforming how employees access support across HR, Finance, Procurement, and IT.
Key Responsibilities:
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Product Ownership:
- Lead the vision, roadmap, and prioritisation for the AI-powered employee front door and associated AI agents.
- Manage the product lifecycle from discovery to launch and continuous improvement, ensuring alignment with Enterprise Employee Experience Design Authority (EEEDA) standards.
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Agent Experience Design:
- Craft intuitive AI agent experiences that understand colleague intent and facilitate seamless interactions.
- Establish effective fallback and escalation processes for when AI agents require human intervention.
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Knowledge and Workflow Management:
- Collaborate with technology teams to connect AI agents to approved knowledge sources and workflows while ensuring compliance with data protection and identity controls.
- Drive improvements in knowledge management practices to enhance AI search and summarisation capabilities.
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Evaluation and Continuous Improvement:
- Define and track product measures, using analytics and feedback to continuously enhance AI performance and user satisfaction.
- Foster adoption of AI agents within the organisation by collaborating with service lines and change management teams.
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Stakeholder Leadership:
- Communicate complex AI concepts in clear, actionable language to diverse audiences, from technical teams to senior executives.
- Ensure adherence to organisational standards for Responsible AI, security, and compliance, maintaining robust documentation and governance.
Essential Experience and Skills:
- Proven experience in managing a digital, technology, or AI-enabled product through its lifecycle.
- Strong product management capabilities, including backlog prioritisation and outcome tracking.
- Demonstrated ability to translate user needs into actionable product requirements.
- Familiarity with Microsoft Copilot Studio, Power Platform, conversational AI, and workflow automation is highly desirable.
- Excellent stakeholder management skills, with a knack for influencing and aligning competing priorities across complex organisations.
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Qualifications:
- Equivalent professional experience in product management, digital transformation, or a related discipline is essential. A degree is desirable but not mandatory.
- Relevant certifications in product management or agile delivery are a plus.
This is an incredible opportunity for an individual who thrives in a fast-paced environment and is eager to make a significant impact on the employee experience through innovative AI solutions. If you are ready to take on this challenge and lead the charge in AI product management, consider applying today!
To apply for this role, please submit your CV and a cover letter outlining your relevant experience.
Embrace the future of work with our client and be part of a transformative journey that enhances employee engagement through AI innovation!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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