Job Description

Purpose of the Role

To manage the implementation of strategic change initiatives to enhance the bank's operational efficiency.

Accountabilities

• Management of Strategic Operational Changes: Includes identification and assessment of changes on people, processes, and systems.
• Collaboration with Internal Stakeholders: Works with business leaders, project managers, and SMEs to promote alignment between operations and the bank’s objectives.
• Development and Implementation of Change Management Strategies: Ensures strategies are understood and adopted by stakeholders.
• Management and Development of KPIs: Measures the effectiveness of business functions using data and technology to identify areas requiring improvement.
• Regulatory Compliance: Ensures compliance with all regulatory requirements and internal policies related to change management.
• Guidance and Support: Provides training and coaching to stakeholders throughout the operational change management process.

Analyst Expectations

• Prescribed Activities: Perform activities in a timely manner and to a high standard consistently driving continuous improvement.
• Technical Knowledge: Requires in-depth technical knowledge and experience in the assigned area of expertise.
• Leadership and Supervision: Leads and supervises a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.
• Impact and Partnership:
  • For leaders: Demonstrates LEAD behaviors to create an environment for colleagues to thrive.
  • For individual contributors: Develops technical expertise and acts as an advisor.
• Responsibility and Influence:
  • Takes responsibility for end results and operational processing.
  • Escalates breaches of policies/procedures and manages risk.
  • Advises and influences decision-making within the area of expertise.
• Communication and Networking:
  • Communicates complex/sensitive information.
  • Acts as a contact point for stakeholders outside the immediate function.