Discovery and product definition

• Lead discovery for new features and improvements, working with customers, stakeholders, Design and Engineering to understand the underlying problem before defining the solution.
• Turn ambiguous ideas and stakeholder requests into clearly defined problems, scope, user stories and acceptance criteria that Design and Engineering can build from.
• Challenge requirements and distinguish genuine user or business needs from proposed solutions.
• Identify dependencies, edge cases, risks and unanswered questions early rather than during development.

Stakeholder management

• Act as the bridge between the commercial, customer and technical teams.
• Gather input from multiple stakeholders, reconcile competing requirements and turn them into a coherent product direction.
• Communicate what is being built, why, when and what trade-offs have been made.
• Manage changes to requirements and scope, and push back constructively where a request does not align with agreed priorities or the evidence.

Delivery and execution

• Own features from definition through to release, ensuring what ships reflects the agreed requirements and the intended customer outcome.
• Work day to day with Design, Data, AI, Backend, Frontend and QA, as well as external development partners.
• Own the product backlog and run planning, refinement and reviews where they add value.
• Keep delivery moving by resolving questions quickly and unblocking the team as new information emerges.
• Track progress, scope and blockers, and validate completed work against requirements before release rather than treating a ticket as done when development finishes.

Customer and data

• Speak directly with customers to understand their needs, behaviours and pain points, and translate what you learn into product decisions.
• Use quantitative and qualitative data to evaluate existing features and find opportunities to improve them.
• Define success measures for new features, review performance after launch and feed what you learn back into the roadmap.

Documentation and governance

• Keep product documentation in Jira and Confluence current as decisions and requirements evolve, so there is a single source of truth on agreed scope.
• Ensure requirements reflect relevant legal, regulatory and business constraints, and that significant implementation decisions and dependencies are recorded.

WHAT WE ARE LOOKING FOR

• 3-5 years' Product Management experience, including features or products you took from discovery through to launch and iteration.
• Excellent requirements definition. You distil complex or competing stakeholder needs into clear, actionable and testable requirements.
• Delivery ownership. You stay close to the work through implementation and take responsibility for the right thing shipping, accurately and on time.
• Confident with stakeholders and customers. You ask difficult questions, manage competing priorities and bring what you hear back into the product.
• Technical fluency. Enough understanding of APIs, integrations, data and modern software development to work effectively with engineers and hold your own in a technical conversation.
• Commercial awareness. You weigh customer value against business impact, cost and technical feasibility rather than optimising for one of them.

PREFERRED

• Familiarity with a legal or otherwise regulated environment, and the judgement to recognise when a requirement carries compliance implications.
• Experience with AI products and product design.
• Experience in an early-stage or pre-launch environment.

Rainmaker is an equal opportunity employer. We are committed to diversity and inclusivity.