Pier Insurance Managed Services
Product Manager
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Company Description
Pier Insurance Group is a pioneering and entrepreneurial company specialising in Gadget and Travel insurance as well as Ticket protection via TicketPlan Ltd. We have long established relationships with key business partners as well as growing our B2C brands ‘Loveit Coverit’ & ‘Mobile Phone Insurance Direct’. We are committed to providing cutting edge tailored insurance solutions to both B2B and B2C customers through hassle free digital platforms that provide seamless customer experiences. Pier is pioneering the way insurance is perceived and has a passion for innovation and disrupting the traditional insurance models. With 25+ years’ experience in our core sectors, we continue to lead the market with innovative solutions that put our customers first.
Our company culture is built on a foundation of authenticity, transparency and empowerment with a key focus on growth. We believe in creating an environment where individuals can be their true selves, share their ideas openly, and work collaboratively. At Pier, we encourage curiosity and innovation creating an atmosphere where creativity and forward-thinking are celebrated.
Overview
We are seeking an experienced Product Manager to support the development, maintenance, and day-to-day performance of our Gadget, Travel, and Ticket Protection (TicketPlan) insurance products. This is a hands-on role, working across product, compliance, pricing, and underwriting colleagues to keep our product propositions accurate, competitive, and compliant.
You will work closely with senior leadership and cross-functional teams to support product initiatives and the continuous improvement of our product lines. This role offers the successful candidate broad exposure across our three core product lines.
Key Responsibilities
- Product Development & Maintenance
- Support the development and maintenance of product roadmaps for Gadget, Travel, and Ticket Protection
- Assist in delivering roadmap initiatives across the three product lines
- Conduct market analysis to help identify opportunities for product improvements
- Identify improvements to current product propositions and support their implementation
- Support the end-to-end product lifecycle for each line, from concept to launch, under guidance from senior stakeholders
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Policy Wording & Documentation
- Draft, update, and maintain policy wordings, IPIDs/policy summaries, and related customer documentation across Gadget, Travel, and Ticket Protection
- Ensure policy wordings remain accurate, up to date, and reflective of product and regulatory changes
- Liaise with Compliance and Legal to ensure any wording changes are reviewed and signed off before implementation
- Maintain version control and a clear audit trail of wording amendments over time
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Product Governance
- Support Compliance in the ongoing assessment of product value, suitability, and fair value to customers across Gadget, Travel, and Ticket Protection
- Work with Product Underwriters, aggregators, and distribution partners to gather the data and insight needed for fair value assessments and target market reviews
- Help ensure products continue to meet the needs of their identified target market, flagging any misalignment to Compliance
- Support the periodic review and documentation of product governance outcomes in line with regulatory requirements
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Product Optimisation & Performance Monitoring
- Monitor and report on product performance across Gadget, Travel, and Ticket Protection
- Identify performance issues and recommend adjustments to existing products, escalating to senior colleagues where appropriate
- Support pricing and underwriting colleagues with data and insights as needed
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Stakeholder & Partner Support
- Act as a day-to-day point of contact for Partners, insurers, and aggregators on product related queries
- Support the onboarding of new Partners, helping ensure a smooth integration
- Support customer service teams with product insights and product training
- Escalate more complex Partner issues to senior management where needed
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Product Administration
- Day to day management of product administration tasks across Gadget, Travel, and Ticket Protection
- Respond to product related queries from internal stakeholders
- Support the resolution of product issues as they arise, escalating where necessary
Experience we are looking for
- 3-5 years of experience within the Insurance industry, ideally in a product, underwriting, or compliance-related role
- A good understanding of the general insurance market, ideally including gadget, travel, and/or ticket protection products
- Experience supporting product development and/or policy wording maintenance
- An understanding of product lifecycle management
Skills
- A self-motivated attitude, and the ability to work proactively in a fast-paced and dynamic environment
- Good communication skills, comfortable liaising across departments and with external partners
- Strong attention to detail and accuracy, particularly when working on policy documentation
- A data-driven and analytical mindset, and the ability to use data and insights to inform recommendations
- A proactive, curious, and inquisitive mindset with a passion for making a tangible difference
- Good organisational and time-management skills, with the ability to manage multiple product lines at once
- Strong problem-solving skills, seeking practical solutions to overcome obstacles
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