Travel Trade Recruitment
Product Manager
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Amazing opportunity for a Product Manager in London
This role is responsible for sourcing and managing overseas DMC and ground partners, building and pricing trips, contracting suppliers, ensuring high-quality content and systems accuracy, ideally in Central/South America, Asia or Oceania. Working closely with Sales and Marketing to make sure our products sell brilliantly and deliver exceptional customer experiences.
The Job:
- Identify, evaluate and onboard new destination management companies (DMCs) and local partners
- Design, build and continuously improve guided tours, small group trips, and tailor-made itineraries
- Ensure products are differentiated, competitive, and aligned with brand positioning
- Set departure dates, capacities and seasonal availability in collaboration with partners
- Review competitor offerings and industry trends to identify gaps and opportunities
- Lead supplier contracting, rate negotiations and commercial terms
- Own trip pricing, margin management and cost control
- Work closely with Finance on payment terms, supplier queries and pricing accuracy
- Monitor product performance and recommend improvements or changes
- Act as the primary point of contact for international DMCs and hosts
- Build strong, long-term partnerships focused on quality, reliability and mutual growth
- Review supplier performance, customer feedback and operational issues
- Support partners in improving self-sufficiency, systems usage and operational standards
- Own the end-to-end loading of trips into internal systems and websites
- Ensure all itineraries, inclusions, exclusions and operational details are accurate and up to date
- Oversee product copy and work with Marketing on destination and trip content
- Ensure documentation, websites and sales tools are always aligned and correct
- Act as product expert for Sales teams across both brands
- Deliver product training, updates and destination briefings
- Support Sales with complex itinerary builds and product queries
- Feed sales insights back into product development and refinement
- Collaborate with Marketing on trip launches, campaigns and promotional activity
- Provide product insight for blogs, email campaigns and trade communications
- Support fam trips, partner storytelling and content gathering where relevant
- Contribute to safety reviews, risk assessments and quality assurance processes
- Work with Customer Experience teams on feedback, complaints and service improvements
- Identify recurring issues and drive systemic improvements
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Skills Required:
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- 3+ years' experience in travel product management, operations or contracting
- Strong understanding of DMC-led product and ground operations
- Proven commercial experience including pricing, margin management and negotiation
- Highly organised with exceptional attention to detail
- Confident communicator with suppliers, internal teams and senior stakeholders
The Package:
- Salary range is between £40,000 and £50,000
- Hybrid working in London (Tue, Wed and Thu)
Interested:
If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk
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