HM Revenue & Customs
Product Manager
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Bristol Regional Centre - 3 Glass Wharf
East Kilbride - Queensway House
Edinburgh Regional Centre - Queen Elizabeth House
Glasgow Regional Centre - Atlantic Square
Salford - Trinity Bridge House
Telford - Plaza 1 and 2
Job Summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge! For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.
HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues. Our digital delivery centres are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities.
Job Description
A Product manager is responsible for facilitating a product team to build and release digital products or features. Product managers understand the business goals, the user needs for the service, and the different options for how to build and scope the digital product according to those needs. Product managers at HMRC can make use of multiple learning and development opportunities to develop their product management skills if joining at entry level. Product managers at HMRC follow the government Digital and Data (GDaD) capability framework and career paths.
This is an exciting opportunity to join HMRC’s CDIO Chief Digital Product Office (CDPO) within the Digital Communications Services Team, which manages HMRC’s email and mobile messaging digital communication channels and services.
You will play a key role in maintaining these communication services and facilitating enhancements and innovation. In a time of significant transformation, you will be part of a fast-paced, high-profile team, working on complex and impactful digital services.
Person specification
You Will
- Maintain and deliver service enhancements for HMRC's email and mobile messaging communication channels and services.
- Define the scope of key features and enhancements.
- Engage stakeholders to gain buy-in for the product vision and roadmap.
- Work with multidisciplinary teams, across the department, other Government Departments and suppliers, to ensure contractual activities are aligned with the service needs.
- Gather user insights and feedback on the products and services features, so that they can be iterated and improved.
- Work with user researchers to shape research activities to test the concepts behind service enhancements, and/or test their usability.
- Own and maintain a backlog of 'user stories' for the service and prioritise the order in which they will be built and released to users. These should be in line with the goals of the product set by the organisation.
- Work with the Leads in your area to understand different options for how a product or digital service might be developed, and the high-level financial case for the options.
- Work with designers and researchers in your area to ensure the products and services are suitably adapted to meet accessibility standards.
- Actively participate in, and contribute to, the Product Manager Community, this could be through taking part in community initiatives, running sessions or talks, or through other activities which support other product managers.
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Essential Criteria
- Proven experience of leading large-scale or complex digital products or services, including establishing effective governance and delivery oversight.
- Experience of managing supplier contracts and ensuring performance and delivery are aligned with organisational and service objectives.
- Experienced in managing financial budgets.
- Proven ability to identify service problems or improvement opportunities, using evidence and working with stakeholders to find effective solutions.
- Demonstrable experience in building and maintaining strong stakeholder relationships, negotiating positive outcomes on challenging issues.
- Experienced in leading and developing teams to deliver agreed outcomes and organisational priorities.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Include
- Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford
- Telford Plaza, Telford - moving to Parkside Court, Telford
You will be given more information about what this means at the job offer stage.
Salary and Benefits
Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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Selection process details
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV for your past 5 roles, with a maximum of 250 words per role. Employment history to include job title, employer, dates, responsibilities and key achievements, for each role. Applications exceeding the word limit for any role will not be progressed.
- A 750-word Personal Statement, describing how your skills and experience would make you suitable for the role, and how you meet the Essential Criteria and Person Specification.
Sift
In the event of a large number of applications being received, an initial sift may be held on your CV.
At full sift, your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked experience-based questions which will reflect the key responsibilities and essential criteria outlined in the advert.
When answering you will be required to provide a specific instance from your career which demonstrates the experience in question. You would be advised prepare specific examples from you career in advance.
You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness.
The interview will be 45 minutes in duration and will be held by a 3-person panel.
Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC app
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and
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