HM Revenue & Customs
Product Manager
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About The Job
Job summary
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.
Visit our YouTube channel to watch the full series and come and discover your potential.
At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. Diverse perspectives and experiences are critical to our success, and we encourage applications from people from all backgrounds with the experience and skills needed to perform this role.
About Unity Business Services
Unity Business Services sits within HMRC's People and Places Group and provides critical human resources, recruitment, finance, payroll and procurement services to colleagues in HMRC and partner departments.
The Product Manager role sits within Unity Business Services and will support the implementation and continuous improvement of shared services products and platforms across HR, Finance and Procurement.
Our current focus is supporting the Unity Programme, which will introduce shared services technologies and processes to support HMRC and partner departments. As a Product Manager, you will help shape how enterprise products are owned, improved and delivered, ensuring decisions are grounded in user needs, business value and operational readiness.
You will work across SAP and related enterprise platforms, strengthening product practice, building capability across product owners and multidisciplinary teams, and using evidence, insight and performance data to drive continuous improvement.
Job Description
The Product Manager will translate organisational priorities, user needs, technical constraints and operational requirements into clear product outcomes, roadmaps and delivery priorities.
Working with functional leads, product teams, delivery partners and operational stakeholders, you will manage dependencies, resolve trade-offs and support delivery across the product lifecycle.
If this sounds like the sort of work which excites you, this is the job for you.
Person specification
Your Responsibilities Include
- Lead products through discovery, delivery, live running and continuous improvement, ensuring decisions remain focused on user needs, business value and operational readiness.
- Define, own and communicate product vision, strategy and roadmaps across HR, Finance and Procurement products.
- Own product prioritisation and backlog direction, using data, user insight, service performance and stakeholder input to guide sequencing and delivery focus.
- Work with multidisciplinary teams and delivery partners to manage dependencies, resolve blockers and deliver outcomes.
- Influence senior stakeholders and governance forums, ensuring product decisions, risks, dependencies and trade-offs are clearly understood and agreed.
- Coach and develop product owners and product colleagues, setting standards and building capability across teams.
Essential Criteria
- Experience leading digital products or services through multiple lifecycle phases in a complex environment.
- Ability to define product strategy and translate organisational objectives, user needs and technical constraints into clear roadmaps and delivery priorities.
- Understanding of ServiceNow/SAP-enabled products and services, including how platform capabilities, processes and integrations support organisational outcomes.
- Experience making prioritisation, roadmap and backlog decisions using evidence-based trade-offs.
- Excellent communication and influencing skills, with the ability to build trust, manage senior stakeholder relationships and support effective decision-making.
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Desirable Criteria
- Experience working in a government, public sector, regulated or large enterprise environment.
- Experience working with Qualtrics, Signavio or comparable enterprise platforms supporting user insight, business process improvement and service optimisation.
- Experience working with Concur or similar expense, travel or finance-related products.
- Knowledge of Government Digital and Data standards, service assessments or related delivery frameworks.
- Experience contributing to business cases, benefits realisation or value-for-money decisions.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office Closures
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
- Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
- Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford
For more information on where you might be working, review this information on our locations.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Leadership
Benefits
Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and hear from our insiders or visit Thinking of joining the Civil Service.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 3 roles (100 words per role), giving summary of what you delivered and any key achievements in each role and any Qualifications you hold.
- A 1000-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, referring to the Key Responsibilities and Essential Criteria in the Person Specification as outlined in the advert.
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Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.
Sift
In the event of many applications being received, an initial sift may be held on your Personal Statement.
At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, you will be asked Behaviour-based questions to explore in detail what you are capable of.
Interviews will take place virtually via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
The HMRC app
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.
Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Where the role allows it, and where the home environment is suitable, colleagues can work
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