Tesco
Product Manager - AI Observability
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Tesco UK Welwyn Garden City Hybrid Full-Time
Working hours: 36
Apply by: 05-Nov-2026
About the role
We have an exciting opportunity for a Product Manager to be part of our exciting Observability and Incident Management Team, which impacts every part of our core technology and the highly experienced technology and product teams who use them. You will play a pivotal role in our journey to influence both the technical and cultural strategy across our channels. Supporting teams to gain the insight they need to make data-driven decisions that directly impact our brand, our bottom line and overall colleagues and customer experience.
You will be responsible for shaping the culture and driving the roadmap for how colleagues will interact with observability data in future, utilizing AI to reduce the toil and cost of maintaining system reliability, and contributing to reducing the impact of technology incidents. As a Product Manager you will also ensure AI is utilized to improve observability outcomes and for shaping the agentic approach that underpins it — driving faster detection, diagnosis and resolution of technology incidents.
Ultimately, we are solving problems to ensure groceries are delivered to stores, colleagues can do their jobs and customers have a great experience whenever interacting with Tesco.
If you’re a Product Manager that’s customer-focused, thrives with hard problems, loves a fast-moving environment, and wants to make a real difference to our colleagues across the globe then please get in touch.
What is in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary.
- Holiday starting at 25 days plus a personal day (plus Bank holidays).
- Private medical insurance.
- 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.
The above information is a shortened summary, refer to our policies for full details.
You will be responsible
- Engage with stakeholders and Lead Product Manager to formulate the AI-assisted strategy and long-term roadmap and execute it well by constantly managing the stakeholders expectations, working through dependencies across multiple products/teams.
- Understand key user personas, customers & stakeholders for my product and their pain points.
- Effectively document and explain new requirements to the engineering team using user stories, personas, and acceptance tests and help the team in breaking down a complex piece of work/epic into smaller, deliverable chunks of value that can be delivered faster.
- Steer sprint/release planning sessions by working with my delivery counterparts to plan sprints/releases that deliver maximum business value in the least effort.
- Lead discovery work around minimum viable product (MVP) for any new product/feature, collaborating with delivery teams to prototype and validate the MVP.
- Drive experiments against defined hypotheses, create MVPs towards robust data-driven decisions on product improvements and their influence on product performance indicators.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will need
Interpersonal and leadership skills:
- Collaboration and cross-functional alignment
- Ability to work with diverse teams including engineering, operations, product, and leadership.
- Skilled at mediating between conflicting priorities and driving consensus.
- User-centric approach
- Empathy for end users (developers, operators), ensuring solutions are intuitive and effective.
- Change Management
- Experience in leading initiatives that introduce new processes, concepts, and tools.
- Ability to drive adoption of observability practices within the organization.
- Influence and advocacy
- Serve as a champion for observability, fostering a culture of proactive monitoring and reliability.
Technical Skills:
- Understanding observability concepts:
- Strong grasp of the observability pillars - logs, metrics, traces.
- Familiarity with distributed systems, microservices, and their challenges.
- Experience with Observability tools:
- Hands-on knowledge of tools like New Relic, Splunk, Grafana, VM, and Open Telemetry.
- Exposure to trends in observability frameworks and standards.
- Engineering experience:
- Ability to collaborate with engineering, understanding their points, and translating into product needs.
- Familiarity with software development lifecycles, CICD, and DevOps. Exposure to APIs, Backend Apps.
- Data Analysis:
- Ability to interpret patterns, anomalies, and opportunities from complex sets of data.
- Understanding of AI concepts
- Knowledge of LLMs, agentic AI.
- Experience scaling AI-driven products.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred Background:
- Min 2 years of Product management experience.
- Technical education: degrees in computer science, engineering, or equivalent experience.
- Having proven success in working on unstructured problems, defining hypothesis, creating MVPs, running experiments, and analyzing results to drive data-driven decisions.
- Understanding how observability impacts business like availability/reliability, customer satisfaction, and business impact.
- Prior experience in observability.
- Proven track record in building and managing observability systems.
- Prioritisation and decision-making skills demonstrating how these have taken into account business priorities, complexity, dependencies, and value.
About us
You might know us as a supermarket, technology company, or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues, and communities all over the world. No two customers are the same, neither are our colleagues.
At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.
We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.
When you join us in this role, you'll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London