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About the job you’re considering
We are seeking a talented and experienced Product Manager to join our Digital Customer Experience (DCX) practice, with a particular focus on e-commerce and digital commerce transformation.
In this role, you will lead the definition, delivery, and optimisation of digital products and customer experiences that drive commercial growth, customer engagement, and measurable business outcomes. Working at the heart of multidisciplinary teams, you will bring together business, technology, design, data, and delivery expertise to define product strategy, shape roadmaps, and deliver innovative digital commerce solutions that create value for customers and organisations alike.
The successful candidate will combine strong product management expertise with a deep understanding of e-commerce ecosystems, customer journeys, digital marketplaces, and transactional experiences. You will champion user-centred design, ensuring customer needs are at the core of product decisions, while leveraging data, analytics, and market insights to prioritise opportunities, validate outcomes, and continuously optimise product performance.
This is an exciting opportunity to work with diverse stakeholders to solve complex business challenges, enhance digital customer experiences, and deliver high-performing e-commerce products and platforms that drive growth, conversion, customer loyalty, and long-term business success.
Your role
Product Strategy & Vision
- Define and communicate a compelling product vision aligned to customer needs, business objectives, and market opportunities.
- Develop and maintain product roadmaps for digital, e-commerce, and customer experience initiatives.
- Identify opportunities to improve digital customer journeys, conversion rates, and commercial performance.
- Leverage customer insights, data and analytics, and market trends to prioritise product investments.
- Contribute to business development activities by providing product leadership and e-commerce expertise in client engagements and proposals.
E-commerce Product Leadership
- Lead the development and optimisation of e-commerce products and platforms across web, mobile, and digital channels throughout different stages of a product’s lifecycle.
- Drive improvements across the end-to-end customer journey, including discovery, search, merchandising, checkout, payments, fulfilment, and post-purchase experiences.
- Partner with stakeholders to define strategies that improve key metrics such as conversion, basket value, customer retention, and digital revenue.
- Support clients in selecting and implementing modern commerce platforms and capabilities.
- Stay informed on emerging trends in digital commerce, AI-powered personalisation, marketplaces, customer data, and omnichannel retail experiences.
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Product Delivery
- Own and prioritise product backlogs based on customer value, business impact, and strategic objectives.
- Lead product discovery activities, including customer research, experimentation, and validation.
- Work closely with engineering, UX, design, architecture, and delivery teams to translate business needs into actionable outcomes.
- Champion agile delivery methodologies and best practices throughout the product lifecycle.
Stakeholder Management
- Build trusted relationships with senior client stakeholders and internal leadership teams.
- Facilitate workshops, product strategy sessions, and roadmap discussions.
- Communicate product performance, opportunities, risks, and priorities effectively to both technical and non-technical audiences.
You can bring your whole self to work
At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
Essential
- Proven experience as a Product Manager delivering digital products and customer-facing platforms.
- Experience delivering or managing e-commerce, digital commerce, retail, or transactional digital experiences.
- Strong understanding of product strategy, product discovery, roadmap development, and agile delivery.
- Knowledge of digital customer journeys, conversion optimisation, customer engagement, and online sales funnels.
- Experience using data and analytics and customer data to drive product decisions and business outcomes.
Desirable
- Experience with leading e-commerce platforms such as Adobe, Shopify, Salesforce Commerce Cloud, commercetools, or SAP Commerce.
- Understanding of digital payments, loyalty programmes, customer data platforms (CDPs), and personalisation technologies.
- Experience delivering omnichannel customer experiences across digital and physical channels.
- Knowledge of AI-enabled commerce capabilities, including personalisation, recommendations, search, and customer service automation.
- Experience working across both Public Sector and Private Sector organisations.
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Please opt in during the application process.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
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Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Make it real – what does it mean for you?
We realise a Total Reward package should be more than just compensation. At Capgemini we offer a range of core and flexible benefits and have a Peer Recognition Portal called Applaud.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
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