The Times
Product Manager - Customer
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Product Manager, Customer
Your team: The Times Media Product Team is organised around three core pillars of The Times product: Customer, Content, and Monetisation. This role will be joining the Customer programme, stepping into a key role to drive the strategy, design, and execution of how we optimise the customer lifecycle.
Your role: As a Product Manager within the Customer programme team, you will help shape our subscriber growth and retention strategy at pivotal stages of the reader journey. You will own the roadmap for optimising that stage of the customer experience - whether that's turning new or returning audiences into subscribers, or turning a potential cancellation into renewed loyalty to increase the lifetime value of the subscriber.
Sitting at the intersection of Marketing, Customer Growth, Data Tech, Engineering, Editorial, and Commercial teams, you will navigate a matrix organisation to bring this strategy to life, balancing subscription economics with a world-class customer experience to drive sustainable growth and real business value.
Day to day you will:
- Work with product leadership to turn product vision and strategy into a discovery roadmap for what a great relationship with The Times looks like at a critical moment in the user journey - whether that's the moment someone decides to engage with the brand, subscribe, or the moment we need to earn their loyalty back.
- Build and prioritise a product roadmap of evidence-backed opportunities that grow subscriptions, strengthen retention, translating reader insight into measurable commercial impact.
- Partner closely with Customer Growth, Marketing, and Data Tech teams to design, test, and ship initiatives that make the guest or subscriber experience feel more valuable and more personal.
- Champion a test-and-learn culture, working with Finance and Data Tech to track how your initiatives move the metrics that matter - lifetime value, retention, and subscriber growth.
- Be the go-to product voice for your part of the customer lifecycle, presenting your strategy, business cases, and results with confidence to senior leadership and executive stakeholders.
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What we're looking for from you:
- A track record of driving product change across matrix organisations, bringing stakeholders from different parts of the business along with you.
- Direct product experience working hand-in-hand with design & engineering teams to define, build, ship, learn and iterate.
- Strong commercial and analytical acumen - comfortable using data to make the case for what to build next.
- A deep appreciation for high-quality, trusted journalism, and a genuine passion for protecting and elevating the distinctive voice of The Times and The Sunday Times.
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Life at News:
At News UK, we embrace a hybrid work model, currently requiring a minimum of three days per week in the office. Driven by passion, guided by principles and acting with purpose, we represent, reflect and reach the nation, telling the stories that matter most. To ensure these stories resonate, it is essential that our organisation reflects the diversity of the people we reach, championed through our Diversity Strategy and exceptional employee-led networks like the African & Caribbean Network, Parents and Carers, LGBTQ+ group News Is Out, and the Apprentice Society.
Benefits:
- Private medical insurance including coverage for pre-existing conditions
- Discounted gym memberships, free ClassPass at Home, weekly in person/ virtual exercise classes
- Up to 60% discount on Harper Collins books
- Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks
- A generous pension scheme with employer contributions of up to 5%
- 25 days holiday, plus bank holidays and up to 4 volunteering days per year
We are committed to providing an inclusive recruitment process. If you require reasonable adjustments due to a disability or health condition at any stage of your application or interview, please let us know. You can contact us at careers@news.co.uk to discuss how we can support you to perform at your best.
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