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Product Manager - Customer Journey
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Product Manager - Customer Journey
Stockport | Hybrid - 2 days per week
Up to £65,000 + 16% bonus + benefits
We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers, advisers and brokers access support.
The business receives 100,000+ calls every month, so there's a huge opportunity to improve customer journeys, increase self-service and reduce unnecessary calls.
What you'll do
- Own the product strategy and roadmap
- Identify ways to improve customer journeys and reduce unnecessary contact
- Use customer feedback and data to identify opportunities
- Work closely with Technology, Design, Operations and wider business teams
- Manage and influence senior stakeholders
- Lead workshops, discovery and product shaping
- Prioritise the backlog based on customer and business value
- Turn business needs into clear requirements and user stories
- Measure the impact of changes and continually improve
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What we're looking for
- Strong Product Owner and/or Management experience
- Proven experience owning product strategy and roadmaps
- Excellent stakeholder management and influencing skills
- Strong Safe Agile experience
- Customer-focused and data-driven approach
- Someone who is comfortable working across the wider business rather than staying in their own lane
- Experience in insurance, financial services, customer servicing or contact centres would be beneficial
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