Product Manager – Digital Nectar Experience

We are a multi-channel, multi-brand business serving millions of customers every day, with the UK’s largest loyalty scheme and an evolving range of digital platforms. Together, these generate more than 1.2 billion transactions each year, creating a scale, richness and complexity of customer data that few organisations can match.

We use these insights to build scalable, high-performing products that make shopping easier, more rewarding and more personalised for our customers. In an inclusive and agile environment, you’ll have the space to be curious, test new ideas and solve meaningful customer problems—with the opportunity to see your work used by millions of people across the UK.

About the role

As Product Manager for the digital Nectar experience, you’ll help shape how millions of customers engage with Nectar across our app and wider digital ecosystem.

You’ll own the roadmap for your product area, balancing improvements to today’s customer experience with longer-term opportunities to modernise and evolve how we engage our customers.

A key part of the role will be using experimentation and rapid learning to improve the experience. You’ll work with Engineering, Experience Design, Analytics, Data Science, Marketing and other product teams to identify customer problems, test potential solutions and scale the ideas that deliver measurable customer and commercial value.

You’ll help us make better use of customer data throughout the product development process, from identifying opportunities and shaping hypotheses to targeting experiences and evaluating their impact. You don’t need to be a data or experimentation specialist, but you should be confident working with specialists, interpreting evidence and using it to make product decisions.

This is a highly collaborative role. Many of the outcomes you’ll own will depend on capabilities or decisions outside your immediate team, so you’ll need to build strong relationships, influence other teams’ priorities and create alignment around shared outcomes. You’ll be equally comfortable using data to support a recommendation and applying sound product judgement where the evidence is incomplete.

You’ll also bring a perspective on modern app product management, emerging customer expectations and new technology, always beginning with a genuine problem and a clear measure of value.

What you’ll do

• Build, maintain and champion a product roadmap, connecting strategic priorities to clear customer and commercial outcomes.
• Own and manage a prioritised, estimated backlog, making transparent decisions about sequencing, value, effort, risk and dependencies.
• Develop a deep understanding of customers and their behaviour, combining qualitative research, product analytics, customer data and commercial insight.
• Help define product outcomes, success measures and hypotheses, ensuring teams understand the problems they are solving and how success will be measured.
• Design and run data-driven experiments at scale, using rapid learning loops to test assumptions, improve the customer experience and inform future investment.
• Work closely with Loyalty Marketing, Analytics, Data Science and other data teams to incorporate customer data and insight into product discovery, prioritisation and evaluation.
• Partner with Engineering and Experience Design throughout discovery and delivery to create intuitive, accessible and technically sustainable app experiences.
• Coordinate post-launch measurement and evaluation, establishing whether products work as intended and deliver measurable customer and business value.
• Use evidence from product performance and experimentation to recommend whether we should iterate, scale, stop or change direction.
• Work with Product Managers and teams across the business to align priorities, manage dependencies and influence the roadmaps needed to deliver shared outcomes.
• Build trusted relationships with senior stakeholders, clearly communicating product choices, progress, risks and trade-offs.
• Track the effort and value associated with the roadmap, identifying opportunities to simplify solutions, reduce costs and improve return on investment.
• Collaborate with internal teams and third parties to launch new capabilities and product experiences.
• Help identify and assess potential technology partners, working with Technology and Commercial teams to evaluate suitability, value and strategic fit.
• Monitor developments in retail, loyalty, mobile apps, experimentation, personalisation and emerging technology, translating relevant insights into practical opportunities.