Nexcess
Product Manager - Fundraising / Non Profits
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Location
Guildford office – 2000, Cathedral Square, Cathedral Hill, Guildford GU2 7YL, United Kingdom
office based or remote
Salary Range
£95k-£150k in the UK depending on location and experience
About Nexcess
Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. We serve businesses worldwide, from agencies scaling client sites to enterprises running mission-critical operations. We've built our reputation on deep technical expertise and genuine partnership with every client we work with. Behind every environment we manage is a team of people who take the craft seriously and keep showing up when it matters.
The Senior Product Manager will lead product strategy and development for the company’s fundraising and donation products, serving nonprofits, charities, faith organizations, schools, and other mission-driven organizations.
The role owns product strategy, roadmaps, prioritization, product performance, and client experience across the assigned portfolio. It requires strong knowledge of digital fundraising, online payments, donor experience, and the operational needs of organizations that rely on fundraising technology. The Senior Product Manager will use client insights, market information, product data, and business objectives to inform decisions. Company-level AI and broader software portfolio strategy remain under the VP of Product, with this role contributing relevant client, market, and domain expertise.
Responsibilities
Product Strategy and Management
- Develop and maintain product strategy and roadmaps based on client needs, market conditions, product performance, business objectives, and resources.
- Prioritize features, capabilities, packaging, services, investments, dependencies, trade-offs, and expected outcomes.
- Incorporate market and competitive developments into product recommendations.
- Manage product lifecycle activities, including enhancements, supported versions, deprecations, client transitions, and data migrations.
- Identify and communicate product risks, dependencies, resource needs, and potential client or business impacts.
Fundraising and Donor Experience
- Maintain working knowledge of the digital fundraising lifecycle, including donation forms, one-time and recurring giving, donor accounts, acknowledgements, campaigns, appeals, peer-to-peer fundraising, events, pledges, tribute giving, matching gifts, and designated funds.
- Improve recurring giving through subscription management, donor self-service, payment recovery, and retention.
- Partner with internal experts on charitable receipting, tax documentation, privacy, consent, data retention, accessibility, security, and other applicable requirements.
- Define requirements for donor data, reporting, exports, authorized access, analytics, and client decision-making.
Payments, Trust, and Security
- Define and prioritize requirements for payment methods and providers, recurring payments, refunds, disputes, chargebacks, and related client experiences.
- Partner with Engineering, Security, payment providers, and other stakeholders on payment reliability, fraud prevention, data protection, and security.
- Address applicable payment, privacy, accessibility, and security requirements in product planning, escalating specialist matters where appropriate.
- Plan for periods of increased fundraising activity and client demand.
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Commercial Product Performance
- Set priorities supporting adoption, conversion, retention, expansion, revenue, margin, and other approved client and business objectives.
- Develop business cases and investment recommendations considering client value, market opportunity, business impact, costs, resources, risks, and strategic alignment.
- Contribute to pricing, packaging, monetization, positioning, launches, adoption, and go-to-market activities with Marketing, Sales, Client Success, and other teams.
Product Development and Innovation
- Identify client needs, market opportunities, and new capabilities or enhancements.
- Lead discovery, validation, prototyping, and experimentation with relevant clients and users.
- Define initial scope, priorities, and measurable success criteria.
- Balance client value, product quality, technical feasibility, resources, risk, timing, and business objectives throughout development.
- Coordinate launches and evaluate post-release results.
AI and Portfolio Strategy
- Contribute client, market, and product expertise to broader AI and software strategy under the VP of Product.
- Evaluate AI and emerging-technology opportunities for fundraising experiences and workflows, considering client value, data, quality, security, and company requirements.
- Translate approved company and portfolio strategies into actionable product plans and priorities.
Product Performance and Measurement
- Establish and monitor product KPIs aligned with product and business objectives.
- Partner with relevant teams on instrumentation, data quality, reporting, and performance measurement.
- Monitor donation conversion, recurring donor retention, payment success, product adoption, client engagement, and other relevant metrics.
- Use qualitative and quantitative insights to assess performance and inform prioritization and investment recommendations.
Client, Market, and Cross-Functional Leadership
- Engage with nonprofits, fundraising professionals, agencies, consultants, donors, and client-facing teams to identify needs and opportunities.
- Monitor fundraising and nonprofit technology, payments, WordPress, and related industries.
- Maintain relationships with technology, integration, payment, and other external partners.
- Lead cross-functional initiatives by establishing objectives, priorities, responsibilities, decision processes, and success measures.
- Build alignment across Product, Engineering, Design, Marketing, Sales, Client Success, Support, Legal, Compliance, Security, Finance, and other functions.
- Communicate product strategy, priorities, decisions, risks, and changes clearly.
- Contribute to product management practices and provide leadership within delegated scope.
What Success Looks Like
- Clear product strategy and roadmap aligned with client and business objectives.
- Improved client and donor experiences and measurable product and business outcomes.
- Reliable products developed with relevant Security, Legal, Compliance, and other experts.
- Data-informed decisions and effective cross-functional execution.
Required Qualifications
- Significant product management experience at Senior, Lead, or comparable level.
- Experience with fundraising, donations, payments, ecommerce, subscriptions, or other transactional digital products.
- Working knowledge of online payments, including gateways, recurring billing, refunds, disputes, chargebacks, and payment recovery.
- Understanding of nonprofits or other mission-driven organizations and their operating needs.
- Familiarity with privacy, data protection, accessibility, security, and payment-processing considerations.
- Experience driving commercial outcomes including revenue, adoption, retention, pricing, packaging, monetization, or margin.
- Experience defining and interpreting product and business KPIs.
- Experience developing and launching products or capabilities from concept through client availability and ongoing improvement.
- Ability to gather and incorporate client feedback into product strategy and prioritization.
- Ability to understand APIs, integrations, data flows, and system dependencies and work effectively with technical teams.
- Experience leading cross-functional initiatives and aligning technical and non-technical stakeholders.
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Preferred Qualifications
- Experience with WordPress and fundraising products such as GiveWP or comparable platforms.
- Experience with nonprofits, charities, faith organizations, educational institutions, or other mission-driven organizations.
- Experience with peer-to-peer fundraising, events, campaigns, recurring giving, donor engagement, and CRM, donor management, accounting, or marketing integrations.
- Experience with international fundraising, multi-currency or regional payments, fraud prevention, or risk management.
- Experience with AI-enabled products or multi-product software portfolios.
- Familiarity with open-source communities, contribution models, governance, or commercial models.
- Experience working with distributed or cross-functional technology teams.
We offer
- Private healthcare – Once probation period is passed (subject to BiK taxation).
- Embrace parenthood with 18 weeks generous paid leave after completion of 15 months’ ‘continuous service’.
- Pension contribution – 5% of the salary.
- 28 annual leave days plus all Bank Holidays on a pro-rata basis in each holiday year in England and Wales.
- 10 days working from anywhere in the world following completion of probationary period.
- Office Lunches – Deliveroo to the value of £14 each day.
- Mobile phone bill paid to the value of £80 (subject to BiK taxation).
- Casual dress code.
- Use of Apple MacBook Pro laptop – Mouse and Keyboard.
- AirPods Headset.
Disclaimer
SERVERSCOM UK LTD. reserves the right to modify, interpret, or apply this job description in a way that best supports the organisational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.
“SERVERSCOM UK LTD. is committed to equality and diversity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships." Please click here to access our Equal Opportunities Policy.
Also, please review our candidate privacy notice in relation to the collection and processing of your personal data. Should you be unsuccessful in your application for the role you have applied for and would like for Servers.com to keep your details for any future roles for twelve (12) months please let us know in writing.
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