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Product Manager - Permanent
Who we are:
Create/Change is a forward-thinking organisation focused on designing services and experiences that drive positive impact for people, businesses, and communities. The company partners with clients across various sectors to reimagine how services are delivered, using human-centered design and evidence-based methods.
We typically deliver complex transformations within the Gov/ public sector on public facing issues spanning across multiple areas such as Healthcare, education, and justice.
Team members collaborate remotely, leveraging digital tools to co-create solutions with clients and stakeholders. Create/Change values inclusive practices, continuous learning, and practical innovation that leads to measurable outcomes for end users.
What we are looking for:
This is a full-time, remote Product Manager role responsible for driving the delivery of impactful digital products for public sector and large institutional clients. The Product Manager will own and prioritise product backlogs, translate user and stakeholder needs into clear requirements, and collaborate with multidisciplinary teams, including designers, engineers, and delivery specialists.
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Day-to-day responsibilities include:
- Leading discovery and delivery phases
- Defining product roadmaps
- Running backlog refinement and sprint planning
- Making data-informed decisions based on user research and metrics
The role involves frequent engagement with client stakeholders to align on goals, manage expectations, and communicate progress, risks, and outcomes. The Product Manager will also champion user-centered design, contribute to continuous improvement of product practices, and help build digital capability within client organisations.
Skills required to successfully apply:
- Product management skills, including backlog and roadmap development & ownership, and delivering outcomes in agile or iterative environments.
- Experience working closely with cross-functional teams (e.g., engineering, design, delivery, and user research) to define and deliver digital products.
- Strong stakeholder management and communication skills, including facilitating workshops, leading client conversations, and aligning diverse viewpoints.
- Ability to use qualitative and quantitative data, user research, and analytics to inform decisions and measure product impact.
- Familiarity with public sector, healthcare, education, or similarly complex domains, or a strong interest in learning how these environments operate.
- Comfortable working remotely with distributed teams, using digital tools for collaboration.
- Comfortable balancing the conflicting needs and priorities of Waterfall governance with iterative delivery.
- Experience with discovery work, problem framing, and defining clear problem statements and success metrics.
- Commitment to inclusive, user-centered practices and an interest in building digital maturity and capability within client organizations.
- Ensures the design and delivery of products are accessible and safe for all users, and mitigates for unintended harm.
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