Confused.com
Product Manager (Insurance)
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Department: Product
Location: Cardiff
Description
Hybrid: 2 days per week in our Cardiff office
Confused.com
Confused.com is the UK’s first comparison platform for car insurance. We’ve been helping customers since 2002 by empowering them to make better decisions around insurance and financial services.
We’re part of RVU, a group of online brands that include: Uswitch, Tempcover, money.co.uk, and Mojo Mortgages.
We are at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today!
About The Role
We’re looking for an experienced Product Manager to drive forward our capabilities to improve the customer experience across Confused.com. You will shape and define the product strategy for your area, using the latest technologies and product tools to identify, shape and deliver innovative data-driven experiences that our new and returning customers love, want to share and repeat.
You’ll work closely with a team of engineers, analysts and designers, as well as others across the business to identify and deliver on opportunities to deepen customer relationships, increasing engagement, conversion, product holding, loyalty and customer lifetime value.
You'll work within our wider one-platform, multi-channel strategy, ensuring your product area's journey is joined up across Web, Mobile App and CRM.
What You'll Be Doing
Strategy
- Defining, owning, and driving the strategy for an insurance comparison product (e.g. Car, Home, Travel, Life, Pet, Bike).
- Responsible for ensuring good customer outcomes are achieved in line with industry regulations across the end-to-end journey.
- Leading discovery and supporting delivery to improve user experiences, constructively challenging assumptions to ensure we focus on the most valuable opportunities.
- Identifying opportunities to grow the product through differentiated and tailored experiences.
- Coordinating with platform teams to achieve the outcomes needed for your product area.
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Delivery
- Using data and customer insights to identify and realise opportunities for your product area, defining appropriate measures and articulating performance
- Championing customers needs, balancing customer outcomes with business goals for your product area
- Collaborating with colleagues across engineering, design, marketing and commercial, to implement the product roadmap.
- Supporting the management of external service providers to deliver the required outcomes
- Proactively identifying and addressing risks, escalating where necessary to keep delivery on track
What We're Looking For
- 2-4 years Product Management experience.
- Experience of running discovery within a team of Product, Engineering, Design and Analytics.
- A bias to action and ability to ‘get stuff done’, making every day count (Urgency)
- Commercially astute with a strong critical thinking and the ability to find insights others haven’t
- Resilience and adaptability - comfortable with ambiguity, and confident navigating complex challenges
- Good understanding of human-centred design principles and how they apply to digital customer experiences
- Good communication skills, able to adapt style for different audiences and build buy-in within your team
- Experience working with external suppliers and partners to deliver on shared objectives
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Our Commitment to You
We are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this, it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.
What We Offer
We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
- Employer matching pension contributions up to 7.5%
- A one-off £300 “work from home” budget to help contribute towards a great work environment at home
- Excellent maternity, paternity, shared parental, and adoption leave policy, for those key moments in your life
- 25 days holiday (increasing to 30 days) + 2 days “my time” per year
- Private medical cover, critical illness cover, dental plans, and employee assistance programme
- Free gym access
- Employee discounts programme
- A healthy learning and training budget to support your development
- Electric vehicle and cycle to work schemes
- Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.
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