Metro Bank (UK)
Product Manager
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Product Manager - Stores
Team
Products
Location
Holborn, Greater London
Ref
POS_18123
Closing Date
14-Aug-2026
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
What You Will Do
As we shape the next chapter of our growth, we're reimagining what a modern, relationship-led bank can be. This is a rare opportunity to join a business that is thinking boldly about its future, challenging traditional ways of working and creating the foundations for long-term success. We're looking for people who are energised by ambition, excited by possibility and motivated by the opportunity to help shape what comes next.
As Product Manager for stores, you will be accountable for our branch and teller operations domain, owning the delivery and optimisation of in-store customer servicing to support Metro Bank's next phase of innovation.
- Own the product backlog and delivery roadmap for stores, covering branch and teller operations including cash and cheque transactions, foreign exchange, and in-store customer servicing
- Bring hands-on retail environment expertise to shape solutions for complex, high-volume transactions such as cash handling and foreign exchange at the counter
- Translate the stores domain and platform strategy into clear squad-level outcomes, priorities, and acceptance criteria for teller session/authentication, cash deposits, and cash exchange journeys
- Prioritise work by balancing customer value, business impact, delivery feasibility, technical health, and regulatory requirements across branch operations
- Act as the primary product manager for the stores squad, making timely trade-offs to maintain delivery momentum on teller device operations and offline resilience capabilities
- Partner closely with Engineering, Architecture, Operations, Risk, and Compliance to ensure branch, ATM, and cash-handling solutions are viable, secure, and meet regulatory standards
- Define and track success metrics such as customer outcomes, teller productivity, operational performance, and time-to-value for in-branch servicing
- Ensure alignment between stores squad delivery and wider colleague channels domain, platform, and enterprise priorities
- Actively manage dependencies across other squads and escalate risks or conflicts where required
- Use customer insights, data, and operational feedback to redefine in-store servicing, ATM, and cash journeys
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And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What You Will Need
- Experience working as a Product Manager, Product Owner or similar role combined with a strong understanding of core banking products and customer journeys
- Demonstrable experience delivering products or features in a regulated and complex environment, utilising agentic capability to expedite requirement gathering and refinement
- Proven experience delivering solutions into a live retail branch environment, including complex transactions such as cash handling and foreign exchange
- Strong facilitation skills for backlog refinement, planning, and stakeholder alignment sessions
- Familiarity with modern digital platforms, APIs, and system integration concepts, particularly branch, teller, and ATM systems
- Exposure or familiarity with agentic tooling would be desirable
- Awareness of regulatory, risk, and control considerations in financial services specific to stores / branches
- Understanding of agile delivery models and how product management operates within them
- Excellent communicator who clearly articulates priorities, trade-offs, and outcomes while effectively influencing and collaborating across product, technology, operations, and control functions
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
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Our promise to you…
We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)
Important Footnote
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!
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