Product Manager (MAT Cover)

Key purpose of the role

As Product Manager, you will own the strategy and delivery of a key area of Symprove's digital product experience, taking accountability for the relevant website and eCommerce roadmap. Building on a strong foundation in CRO and eCommerce, you will translate business and customer problems into prioritised, well-defined work, and lead a cross-functional team to deliver measurable outcomes against OKRs.

Reporting to the Head of Digital Product, you will be the go-to for your product area - managing the backlog, running agile ceremonies, and communicating performance to stakeholders across the business. As a growing people-leader, you will also mentor team members and help raise the bar for how the team plans, communicates and delivers.

Key Responsibilities

• Own and execute the roadmap for your product area, delivering against OKRs and prioritising work against customer value, commercial impact, technical feasibility and strategic priority.
• Manage the backlog, keeping EPICs and tasks clearly defined through user stories and acceptance criteria, and turning requirements from across the business into deliverable solutions.
• Lead the acquisition scrum as scrum master, running ceremonies independently, planning two sprints ahead and managing interdependencies across a rolling two-month horizon.
• Use experimentation to validate ideas and de-risk decisions, keeping data at the heart of the choices the business makes.
• Partner with Performance Marketing to identify UX opportunities that maximise conversion rate and improve CAC.
• Drive AI-powered personalisation to tailor the customer experience at scale, testing and iterating to improve relevance and conversion.
• Own the content, promotional campaigns and performance of your product area, tracking OKRs and reporting throughout the quarter.
• Combine qualitative and quantitative data to uncover behavioural insight, instigating research where needed and turning findings into action.
• Present a clear vision and strategy to stakeholders, then lead its execution, communicating progress to technical and non-technical audiences alike.
• Develop team members through constructive feedback, effective delegation, and encouragement to showcase their work.