Kingfisher
Product Manager - Payments Platform
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Overview
We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
We are looking for a Product Manager to ensure the business has a secure, scalable, and high-performing payments foundation that enables seamless transactions and effective fraud protection.
What's the job?
- Define and evolve a strategic roadmap that aligns with enterprise goals, customer experience priorities, and the evolving fraud and risk landscape.
- Own and prioritise the payments platform roadmap aligned ensuring it delivers secure, seamless, and scalable payment capabilities across all banners.
- Advocate for platform principles including API-first design, modularity, and reuse.
- Own the product relationship with key technology vendors.
- Drive platform adoption across Kingfisher banners.
- Setup and operate platform governance that safeguard payment flows, ensure compliance, and embed robust fraud controls and detection capabilities.
- Line manage multiple Product Owners.
- Develop product practices within the product teams.
Activities I do to deliver my role:
- Translate enterprise strategy into a clear, phased platform roadmaps.
- Partner closely with architecture and engineering to shape platform strategy.
- Partner with Fraud Operations, Risk, and Data Science teams to ensure the platform proactively responds to emerging fraud vectors and regulatory requirements.
- Establish platform guardrails and adoption criteria.
- Ensure platform capabilities support continuous monitoring, anomaly detection, chargeback reduction, and loss prevention.
- Provide structured updates to senior stakeholders and governance forums.
- Monitor platform performance, risks, costs, and scalability considerations.
- Coach and develop product capability within the platform teams.
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What you'll bring
- Strong experience in payments ecosystems (cards, A2A, digital wallets, PSPs, acquiring, settlement)
- Track record of delivering platform products in complex, multi-brand or multi-market environments
- Experience balancing commercial outcomes with technical constraints and regulatory requirements
- Strong stakeholder management across Engineering, Architecture, Data, Fraud, Security, and Compliance
- Data-led decision making across performance, cost, and fraud metrics
- Understanding of fraud prevention approaches (rules engines, tooling, machine learning signals)
- Experience working in API-first or event-driven environments
Operating environment
- Multi-brand, multi-market complexity
- High transaction volumes with real financial exposure
- Structured governance alongside the need for pace
- Platform-first mindset over local optimisation
You will be a strategic product leader who is comfortable working across multiple teams and functions, bringing clarity to complexity, and helping shape shared platforms that create long-term business value. You will be confident engaging senior stakeholders, driving alignment, and building strong product practices within your team.
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At Kingfisher, we are looking for people who are customer-focused, curious, agile, inclusive, accountable, and human in the way they lead and work with others.
How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration.
We value the perspectives new team members bring and encourage you to apply - even if you don’t meet 100% of the requirements.
What We Offer
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Scroll down below to find out more about our benefits.
Diversity & Inclusion
Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
Interested? Great, apply now and help us to Power the Possible.
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