Robert Walters
Product Manager - Solutions and Implementations Lead
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Product Manager - Solutions & Implementations Lead
We're partnering with a growing payments technology business that provides payment solutions across high-volume, customer-facing environments, including hospitality, events, retail and eCommerce. As the business continues to expand its technology and partner ecosystem, they're looking for a Product Manager - Solutions & Implementations Lead to take ownership of the strategy and delivery of third-party integrations across their payments platform.
The Role
You'll own and develop the roadmap for third-party integrations, identifying and prioritising opportunities with strategic software partners and platforms. Working closely with engineering and technical teams, you'll take integrations from initial discovery and requirements gathering through to development, testing, UAT and successful rollout. You'll act as a key link between external technology partners and internal stakeholders, translating commercial and customer requirements into clear technical specifications and ensuring solutions meet both business and operational needs.
Key Responsibilities
- Owning and managing the third-party integration roadmap.
- Identifying, assessing and prioritising new integration opportunities.
- Defining product requirements, user stories and functional specifications.
- Working closely with engineering teams to deliver robust and scalable payment integrations.
- Collaborating with payment gateways, EPOS/POS providers, ticketing systems and digital platforms.
- Building strong relationships with external technology partners, software vendors and key customers.
- Leading discovery sessions and workshops to understand technical and commercial requirements.
- Supporting Sales and Account Management teams with technical product knowledge during customer onboarding and partnership discussions.
- Monitoring integration performance and identifying opportunities for optimisation and continuous improvement.
- Supporting testing, UAT and rollout across multiple stakeholders and environments.
- Contributing to the wider product vision and long-term strategy.
- Defining KPIs and success measures around integrations and customer adoption.
- Ensuring integrations meet appropriate PCI DSS, payment security and data protection requirements.
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What We're Looking For
We're looking for someone with previous experience as a Product Manager, Technical Product Manager, Integration Product Manager or within a similar product-focused role. You'll ideally have experience within payments, fintech, EPOS/POS or another transactional technology environment, alongside a strong understanding of APIs and system integrations.
- Experience delivering and managing third-party software integrations.
- A strong understanding of APIs, REST APIs, webhooks and software development lifecycles.
- Experience translating business requirements into technical requirements and user stories.
- Strong stakeholder and partner management skills.
- Experience working within Agile product and delivery environments.
- Strong analytical and problem-solving skills.
- The ability to manage multiple projects and integrations simultaneously.
- An understanding of payment security, PCI compliance and data governance.
- Experience across EPOS, ticketing, eCommerce, payment gateways, acquiring, merchant services or omnichannel payments would be particularly valuable.
- A background within hospitality, events, retail or sports technology would also be a strong advantage.
Why Join?
This is an opportunity to take genuine ownership of a growing integration ecosystem rather than simply managing an established product. You'll have the opportunity to influence which integrations and technology partnerships are prioritised, shape the product roadmap and work closely with both internal teams and external partners to deliver solutions that directly impact customers and the growth of the business.
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- Up to £95K (maybe some flexibility)
- 28 days' holiday plus bank holidays
- Company pension scheme
- Life cover
- Healthcare cash plan, including support towards dental and optical costs
- Employee assistance programme
- Referral scheme
- Fortnightly team lunches and regular social activities
- Opportunities to be involved in some of the UK's leading sporting events and festivals
Desired Skills and Experience
- Proven experience as a Product Manager, Technical Product Manager, Integration Product Manager or in a similar product-focused role.
- Experience within payments, fintech, EPOS/POS or transactional technology.
- Strong understanding of APIs, system integrations and software development lifecycles.
- Experience delivering third-party integrations and working with external technology partners or software vendors.
- Ability to translate business and customer requirements into clear technical requirements, user stories and specifications.
- Strong stakeholder management and communication skills, comfortable working across engineering, commercial, operations and customer-facing teams.
- Commercially minded, with the ability to balance customer needs, technical feasibility and wider business priorities.
- Experience working within Agile product and delivery environments.
- Strong analytical and problem-solving skills, with the ability to manage multiple integration projects simultaneously.
- Understanding of payment security, PCI compliance and data governance.
- Nice to have: Experience across EPOS, ticketing, eCommerce, hospitality, retail, events or sports technology, alongside knowledge of payment gateways, acquiring, merchant services, omnichannel payments, SaaS/cloud platforms, REST APIs and webhooks.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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