Spectrum IT Recruitment
Product Manager - UcaaS / CCaaS
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Product Manager - UcaaS / CCaaS
A technology-driven organisation is looking for a Product Manager to help shape the future of its communications and customer engagement platforms.
Hybrid working - 2 days per week in the office in Poole, Dorset
This is an opportunity to take ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications - helping deliver smarter, more connected experiences for both employees and customers.
Working within a collaborative and fast-moving digital team, you'll play a key role in driving product improvements, platform innovation and user experience across a modern communications ecosystem.
This is an environment where ideas are welcomed, innovation is encouraged and people are trusted to make an impact. The culture is collaborative, energetic and forward-thinking, with teams working closely together to solve problems, improve experiences and deliver meaningful change.
There's a strong focus on continuous improvement, modern technology and giving people the autonomy to take ownership of their work.
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This role would suit someone who enjoys solving problems, improving digital experiences and working closely with technical and operational teams to deliver meaningful change in a business that values creativity, pace and fresh thinking.
What You'll Be Doing
- Owning and evolving the product roadmap for communications and collaboration platforms
- Driving improvements across Zoom and omni-channel engagement tools
- Working with Engineering, IT and Operations teams to deliver new features, integrations and enhancements
- Helping shape how communication technology supports customer journeys and internal teams
- Gathering requirements, prioritising initiatives and turning ideas into deliverable outcomes
- Using feedback, data and user insight to improve platform adoption and experience
- Supporting platform upgrades, migrations and continuous improvement initiatives
- Managing relationships with technology partners and vendors
- Championing a user-focused, product-led approach across the business
What We're Looking For
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We're looking for someone product-minded, collaborative and delivery-focused, with experience working on digital platforms or communications technologies.
You might currently be a Product Manager, Solutions Engineer Product Owner, Digital Product Analyst or working in a communications/collaboration environment with strong product exposure.
You'll ideally have:
- Experience working with collaboration, communications or customer engagement platforms
- A strong understanding of product delivery and roadmap ownership
- Experience working with cross-functional technology teams
- An interest in digital experience, automation and modern workplace technology
- Strong stakeholder and communication skills
- A proactive mindset with a focus on continuous improvement
- The ability to balance business needs, user experience and technical capability
Experience with Zoom, UCaaS, telephony or omni-channel platforms would be beneficial
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
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