CarePlanner Ltd 💚
Product Manager
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Job Title: Product Manager
Location: Remote - with occasional travel to Bournemouth
Salary: Competitive
Job Type: Full Time 37.5 hours a week
Our Purpose
Nourish is a market leader in enabling sustainable health and care systems, delivering outcomes that matter to people; it's a new way of thinking about delivering efficient health and care at very large scale, personalised to each one of us.
Nourish is the leading digital social care records platform, suitable for a wide variety of care and support types, from services supporting fewer than 5 people up to services supporting more than 10,000. Nourish is used by more than 235,000 carers every day to support over 400,000 people within residential, nursing, learning disabilities, domiciliary care, dementia, supported living, and other care and support settings.
The Nourish platform is flexible and configurable, giving care and support teams the ability to efficiently plan, record, and coordinate care via the desktop app and on the go using the mobile app. With powerful built in features such as reporting and analytics, custom interactions, and personalised timelines, everyone within the circle of care is continually informed, giving more time for face to face, person centred care. Intuitive and easy to use, Nourish is designed to empower care and support services to deliver exceptional care outcomes.
We are in the midst of one of the most exciting times in our history and, while we are the current market leader in the sector, we are not becoming complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible.
About The Job
This is a Product Manager role with a specific focus: you'll take ownership of our electronic Medicines Administration Record (eMAR) proposition, a clinically critical area where getting it right genuinely changes outcomes and safety for the people our customers care for. Medicines management is one of the highest risk, highest value areas in social care, and we want someone who understands that world from the inside.
You will collaborate closely with your counterparts in Product, Design, and Engineering to guide the development of innovative products that meet customer needs and drive business objectives. The role requires a deep understanding of product metrics, user behaviour, and business processes to inform the strategic direction and development of our offerings. You'll have responsibility for a holistic view of your designated product across the full software development lifecycle.
Key Responsibilities
- Cross Functional Collaboration: Works closely with Design and Engineering counterparts to ensure cohesive product development. Facilitates effective communication between commercial and technical stakeholders to align on goals and priorities. You'll also work closely with colleagues in Clinical Practice, Product Marketing, and Insights to ensure a holistic and aligned product proposition.
- Product Vision and Strategy: Develops a clear product vision for the eMAR proposition that aligns with the company's strategy and market demands. Defines the product roadmap, ensuring it reflects current market trends, regulatory context, and future growth opportunities.
- Customer Centric Development: Engages with users, customers, and other stakeholders to gather insights and feedback, using this information to shape product features and improvements. Conducts market and user research to understand user needs, problems, and pain points.
- Requirement Definition: Translates customer and business needs into detailed product requirements and user stories. Prioritises features and enhancements based on value, viability, impact, and feasibility.
- Lifecycle Management: Manages the product development lifecycle from concept through launch, ensuring timely delivery. Collaborates with Engineering, Design, Marketing, domain experts, Finance, and commercial teams to ensure speed, continuity, and success throughout the lifecycle.
- Performance Tracking and Improvement: Sets clear KPIs and metrics to measure product success. Monitors and analyses product performance, iterating on features to enhance user experience and business outcomes.
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Desired Experience
- Product Management Skills: Proven experience in product management, preferably within a collaborative, cross functional team structure, in a SaaS B2B environment.
- Market Led: Proven experience in leveraging research to understand market problems, building product direction based on quantifiable measures.
- Roadmap Management: Strong ability to define and manage product backlogs and roadmaps.
- Prioritisation: Experience prioritising features and enhancements based on customer feedback, market trends, and business value.
- AI Efficient: The proven ability to leverage AI tools to accelerate discovery and development within the team, leading to better product outcomes.
- Requirements: A history of creating clear and concise user stories and acceptance criteria that break larger initiatives into multiple value increments.
- Business Fit: An understanding of, and experience writing, business cases to drive new initiatives.
- Post Launch Analysis: Proven experience collecting and analysing data post launch to measure success and identify areas for improvement and iteration.
- Customer Focus: A deep understanding of user centric design and user experience principles, with experience in conducting user research and usability testing.
- Technical Acumen: Familiarity with technical concepts and the software development lifecycle in a complex environment. Ability to communicate effectively with Engineering teams to understand technical constraints and opportunities.
- Analytical Skills: Strong analytical and problem solving skills, with a data driven approach to decision making. Proficiency in using data analytic tools to track product performance and derive insights.
- Communication and Leadership: Excellent verbal and written communication skills to articulate product strategy and updates clearly, bringing the organisation along on the product journey. Leadership qualities to inspire and motivate cross functional teams.
- Agile Methodologies: Embraces an iterative process that allows for continuous improvement in both product development and collaboration. Experience working within Agile and Scrum frameworks, with the ability to adapt to evolving project needs.
- Market Knowledge: Ability to adapt and pivot strategies based on market and competitive dynamics.
- Educational Background: Undergraduate degree in Business, Marketing, Computer Science, or a related field (an MBA or advanced degree is a plus).
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A standout bonus
We'd be especially excited to hear from someone who has practised as a pharmacist, or who brings deep pharmaceutical or medicines management experience, ideally with exposure to eMAR systems. This is genuinely rare to find alongside strong product management experience, so we're treating it as a powerful advantage rather than a strict requirement. If you've lived the medicines world and you're moving into, or already working in, product, this role could be an unusually good fit for you. Equally, if you're a strong product manager without that clinical background but with the appetite to go deep into a regulated, safety critical domain, we'd still love to talk.
Nourish Benefits
- 25 days basic annual leave, plus Bank Holidays
- Incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days.
- Extra paid day off for your birthday
- Paid days off for volunteering opportunities
- Private Medical Insurance
- Pension
- Referral Bonus
- Health and Wellbeing platform including access to 24/7 GP and 24/7 EAP
- Counselling and support
- Variable impact workouts
- Wellbeing videos including prompts for healthy behaviours
- Wellbeing, care and compassion leave policies
- Cycle to Work Scheme
- Career development opportunities and regular reviews
- Recognition and Rewards
- Social Events throughout the year
All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references, and receipt of the appropriate Right to Work documents.
Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities, and styles. The different skills, experiences, and backgrounds our employees bring to their roles create a diverse and special place to work.
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