Job Description

About the Role

You will own product marketing for AI & Automation at TOPdesk: positioning, messaging, and go-to-market for our virtual support agent, operator copilot, agents, and other capabilities Product is currently working on. You will work as an individual contributor reporting into the Director of Product and Customer Marketing, and partner closely with Product, Sales, and the wider marketing team. You make sure AI is part of one coherent TOPdesk story, not a separate one.

This is a fast-moving area where the story is still being written. You will have real ownership, direct access to Product, and room to set the standard for how we talk about AI.

Responsibilities

• Define positioning and messaging for AI & Automation, grounded in customer problems and outcomes
• Translate product capabilities (agents, automation, knowledge) into language that IT leaders and service managers understand
• Lead go-to-market for AI launches: launch briefs, messaging, demos, and enablement, working with Product, Sales, and Marketing
• Partner with Product early to understand what is being built, what it does well, and what it does not, so our claims are credible and we build trust with customers
• Work with the PMM team so AI is woven into the platform narrative and each release supports the bigger story
• Equip Sales and Customer Success with what they need to handle AI conversations, including objections around trust, accuracy, security, and ROI
• Track the AI and agents landscape, including competitors, analysts, and customer expectations, and turn it into clear points of view
• Gather real signal from early customers, pilots, win/loss, and analyst feedback, and use it to sharpen the story
• Work with Analyst Relations and Customer Marketing to build proof: customer stories, metrics, and references