Flagright
Product Operations Intern
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About Flagright
Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast-growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.
We operate as a lean, high-performance team with high individual ownership and direct access to leadership.
Role Overview
Our Product team is at the core of Flagright's innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.
We are hiring a Product Operations Intern based in London who will work alongside customer-facing and product teams to gather insights, support customer interactions, document processes, and help translate real-world feedback into product improvements. This is a high-ownership role for someone early in their career. You will be expected to take initiative, stay on top of multiple tasks, and contribute meaningfully — not just observe.
People Who Thrive at Flagright
- Have been knocked down before and gotten back up
- Are resourceful — they figure things out with whatever tools are available
- Have strong opinions and can defend them
- Are hungry to learn & contribute
- Want to work with no-BS people
People Who Struggle Here
- Need extensive hand-holding
- View high expectations as “unreasonable”
- Expect strict 9 to 6 boundaries
- Can’t handle ambiguity or rejection
- Prefer consistent routine over fast-changing priorities
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Key Responsibilities
- Support customer implementations and onboardings alongside CSMs across environment setup, configuration, and go-live validation
- Build internal tooling to improve CS and product operations — automate repetitive workflows, create tracking systems, and eliminate manual overhead that slows the team down
- Identify process gaps and design fixes — if something is done manually three times, you should be asking how to make it never manual again
- Own knowledge base infrastructure — track coverage gaps, set freshness standards, and ensure documentation stays accurate as the product evolves
- Build and maintain the signals and reporting layer that keeps the team informed — surfacing at-risk accounts early, tracking adoption, and giving the Head of Customer Success clear visibility into SLA and operational KPIs.
- Collaborate with Product and Engineering to translate customer pain points and feature requests into clearly scoped requirements
- Support QA for new feature releases, verifying functionality against customer-facing requirements before rollout
Who We Are Looking For
- Currently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or a related field
- Strong written and verbal communication skills — you can write a clear, professional message under time pressure
- Detail-oriented and organized — able to juggle multiple tasks and follow through without reminders
- Comfortable jumping on customer calls and representing the team professionally
- Curious about how B2B SaaS products work and eager to learn across product, operations, and customer success
- Able to work independently and proactively raise blockers rather than wait for direction
- Based in London with right to work in the UK (no visa sponsorship available) happy to work hybrid 3 x per week in the London office
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Preferred Skills
- Familiarity with anti-fraud, AML, compliance, or fintech concepts
- Prior internship or project experience in a product, operations, or customer-facing role
- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
- Interest in AI, machine learning, or intelligent automation as applied to compliance or risk
What We Offer
- Hands-on exposure to a fast-growing Y Combinator startup from day one
- Direct mentorship from product and customer success leads
- Real responsibilities — not coffee runs or shadow tasks
- A front-row seat to how enterprise B2B SaaS is built, sold, and operated
- Opportunity to convert to a full-time role for exceptional performers
- Work alongside a high-caliber team from Y Combinator, ex-AWS, and Palantir
- Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture
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