Franklin Fitch
Product Operations Manager
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Product Operations Manager
UK Remote | up to £115,000 + bonus
We are partnering with an established global technology business to appoint a Product Operations Manager who will bring structure, visibility, and operational discipline to its product commercialisation portfolio.
Reporting to the VP of Product and Delivery, you will own the operating cadence that takes new capabilities from early development through commercial design, early adoption, launch, and scale.
This isn’t a traditional Product Manager role, and you won’t be responsible for defining an individual product roadmap. Instead, you will create the trusted, portfolio-wide view that enables Product and senior leadership to understand progress, readiness, risks, dependencies, and decisions required across multiple concurrent initiatives.
What you’ll be doing
- Owning and continuously improving the product commercialisation reporting cadence.
- Creating a single, trusted view of initiatives, launches, milestones, risks, and dependencies.
- Building executive-level dashboards, portfolio reports, and stage-gate tracking.
- Maintaining RAID logs, milestone trackers, decision logs, and governance artefacts.
- Gathering and reconciling information from Product, Sales, Solution Consulting, and other teams.
- Identifying missing ownership, unclear milestones, and inconsistent reporting.
- Proactively following up on actions and driving issues towards resolution.
- Anticipating the downstream impact of delays, scope changes, and unresolved dependencies.
- Supporting commercialisation, investment, and general availability readiness reviews.
- Ensuring decisions, commitments, and actions are documented and followed through.
- Improving processes while keeping governance proportionate and avoiding unnecessary administration.
- Running lightweight post-launch reviews and incorporating lessons learned into future activity.
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What we’re looking for
- Significant experience in product operations, commercial or portfolio operations, technology PMO, business analysis, or programme coordination.
- Experience supporting multiple concurrent product, launch, or commercialisation initiatives.
- A proven record of building executive dashboards, portfolio reporting, and governance processes.
- Strong experience managing risks, dependencies, milestones, actions, and ownership across complex programmes.
- The confidence to challenge incomplete or inconsistent information and drive accountability without direct authority.
- Strong stakeholder management across Product, Engineering, Sales, and go-to-market teams.
- An understanding of SaaS product development and commercialisation, including pilots, enablement, launch readiness, and general availability.
- Exceptional Excel, PowerPoint, dashboarding, and written communication skills.
- The ability to turn fragmented information into clear, accurate, and decision-ready reporting.
Get help with your application
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Experience within SaaS, cybersecurity, fintech, or a private equity-backed technology business would be particularly valuable.
You’ll be joining a complex, fast-moving environment where accurate information, proactive follow-through, and sound judgement have a direct impact on successful product launches.
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