OpenBet
Product Owner
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OpenBet Product Owner, Digital Sportsbook
OpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools.
For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry. Join OpenBet to take your career to the next level and be part of a global innovative team shaping the future of betting entertainment for millions worldwide.
The Role
The Product Owner, Digital Sportsbook, is a distinctive role that sits at the intersection of Sportsbook product ownership and customer experience. This person brings together the disciplines of Sportsbook product strategy and a strong customer experience lens to bring significant value to OpenBet’s Partners and their Customers.
This role owns multiple Sportsbook front-end product areas and features; defining their vision, backlog and delivery, while ensuring the user experience across mobile, apps and web meets the highest standards.
The Product Owner will be familiar with AI tools such as Co-pilot, Claude, Cursor, Rovo or other tools and will be able to demonstrate using these tools to good effect to augment day to day and strategic tasks.
Responsibilities
- Own the product backlog and roadmap for multiple Sportsbook front-end teams and features across mobile, apps and web, ensuring stories are clearly defined, prioritised and ready for sprints
- Lead end-to-end customer experience for owned features, including: user research, customer journey mapping, wireframing and interactive prototyping
- Support user research (usability testing, interviews, surveys), translating findings into validated product hypotheses, backlog priorities and acceptance criteria
- Transform high-level initiatives and epics into well-defined, sprint-ready user stories with clear, testable acceptance criteria.
- Collaborate closely with Engineering teams throughout delivery; clarifying requirements, reviewing builds against design specifications, and ensuring the implemented experience matches the intended design, through human interaction and AI tools
- Champion accessibility, usability and design consistency across the Sportsbook customer-facing estate, contributing to and maintaining UX standards and a Sportsbook design system
- Partner with the Sportsbook Product Manager to articulate the product vision, contributing customer experience perspectives to roadmap prioritisation and strategic decisions
- Participate in and present Product roadmaps, initiatives and features to Partners and new Customers
- Use data and analytics alongside qualitative research to identify friction points, opportunities for conversion improvement, and areas for retention-enhancing personalisation
- Define and track product KPIs for owned features
- Facilitate design ideation, sprint reviews and stakeholder walkthroughs, presenting product recommendations and their strategic rationale with confidence
- Stay current with Sportsbook market trends, competitor experiences and emerging design patterns, identifying opportunities to continue to evolve OpenBet's customer experience advantage
- Contribute to the wider product pillar backlog and cross-functional product strategy discussions, representing both user needs and product quality
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The Player
- Proven experience as a Product Owner or equivalent in a Sportsbook or consumer-facing digital product environment
- Deep understanding of Sportsbook front-end products and customer journeys across mobile, apps and web
- Strong working knowledge of UX principles and methods (journey mapping, prototyping), sufficient to brief, challenge and collaborate with UX/Design effectively
- Solid Agile/Scrum experience, with the ability to own and manage a feature-level backlog independently
- Experience supporting user research (usability testing, interviews, workshops), and translating findings into backlog priorities
- Data-literate; able to connect quantitative product analytics with qualitative user insight
- Strong written and verbal communication skills, with experience presenting product decisions to senior stakeholders
- Collaborative mindset with the ability to build trust across Engineering, Commercial and Design teams
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Nice to have
- Knowledge of regulated betting markets and the constraints they place on product and experience design
- Experience supporting client-facing presentations, demos or RFP responses
- Familiarity with native mobile app UX patterns for iOS and Android
- Experience working within or contributing to a design system
- Experience with A/B testing and experimentation tools (Optimizely, etc.)
- Background in interaction design or visual design in addition to UX research and product ownership
- Experience with front-end analytics platforms (e.g. Google Analytics 4) to inform data-driven UX and product decisions
What We Offer
Attractive benefits, an open and supportive environment as well as a modern and exciting workplace
- The opportunity to interact with global teams on a regular basis as you and our business continues to develop & grow
- Tangible and genuine development - at OpenBet, you can take your career where you want it to go!
- Enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career
OpenBet is an equal opportunity employer committed to a diverse and inclusive work environment.
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