Key Responsibilities

• Own delivery of your product workstreams end to end, from refined requirement to release and post-release review.
• Turn outcomes set by the Senior Product Manager or CPO into clear epics, user stories and acceptance criteria.
• Own and prioritise the backlog, running refinement, planning and review with engineering and design.
• Manage dependencies and risks, and keep operations, support and commercial teams informed on scope and timing.
• Define success measures, baselines and targets for each workstream before build starts.
• Query data directly to size problems, test assumptions and challenge analytical outputs before they're relied on.
• Analyse funnels, cohorts and drop-off to find where journeys fail and where the commercial opportunity sits.
• Design and interpret A/B tests, and specify tracking for every change so it's measurable from release.
• Own reporting for your area, recommending whether to iterate, scale or stop after release.
• Shape and test platform migration work, including requirements, data mapping, prototyping, reconciliation and dry runs.
• Own business acceptance, defect triage and release readiness, accepting the Product Quality Analyst's changes and having yours accepted by them.
• Validate end-to-end customer journeys, including compliance-sensitive steps, and make sure each release has the documentation the business needs.

What We Are Looking For

• 5+ years' experience as a Product Owner, Product Analyst or in Product Operations within a digital product environment, including time owning delivery of a workstream rather than supporting one.
• Strong hands-on data skills, including writing your own SQL and working confidently with large datasets, so you can answer your own questions and form a view from the data.
• Sound analytical judgement: you separate signal from noise, recognise when a number isn't reliable, and say so.
• Experience using funnel, cohort and retention analysis to change what a team builds.
• Experience designing and interpreting A/B tests, including sample sizing and an honest reading of inconclusive results.
• Experience defining tracking and event requirements, using tools such as Mixpanel, Amplitude or GA4.
• Confidence writing clear, testable user stories and acceptance criteria, and running refinement with engineering in an Agile team using tools such as Linear, Jira or Asana.
• Experience of business or user acceptance testing (BAT/UAT), validating end-to-end customer journeys across web platforms, and holding the line on readiness before release.
• The ability to take a defined outcome and run it to delivery, making sound trade-offs between value, effort, risk and dependency.
• Commercial awareness of how product changes affect conversion, revenue, cost to serve and operational load.
• Clear written and verbal communication across Product, Engineering, Data, Operations, Support and Commercial teams, with the pace and pragmatism to know when good enough is the right answer.
• A degree in a numerate, business or technology discipline, or equivalent practical experience. Data or platform migration experience (requirements, data mapping, reconciliation and testing) is a strong advantage, and experience in a regulated environment.

What We Offer

• £65-75k and comprehensive benefits package
• Hybrid working model
• Real opportunities for progression as the business scales
• The chance to influence both customer experience and product development
• A culture that values ownership, impact, and continuous learning

Equal Opportunities

1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.