How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Sector: Public Sector / Government
Job Title: Service Owner
Type: Contractor
Location: London (hybrid)
Duration: 12 months initial
Vetting: SC security clearance or eligibility
The Service Owner – Digital Workplace & AI is accountable for the end-to-end quality, performance, benefits and outcomes of the Digital Workplace and AI service portfolio within the Programme.
The post holder will own the service vision, roadmap and strategy; lead service-level prioritisation; and ensure user needs, operational requirements, security obligations and business outcomes are balanced throughout Discovery, Alpha and subsequent delivery phases.
They will work closely with Product Managers, User Researchers, Service Designers, Business Analysts, architects, commercial colleagues, suppliers and partner departments to build a coherent service model rather than a collection of technology components.
Essential Skills
- Proven experience as a Service Owner or Deputy Service Owner in HMG, public sector or a comparable regulated environment.
- Strong understanding of the GDS Service Standard and experience moving services through Discovery, Alpha, Beta and/or Live phases.
- Experience owning or shaping digital workplace, collaboration, productivity, end-user computing, knowledge-management or AI-enabled services.
- Ability to lead multidisciplinary teams across product, UCD, architecture, business analysis, suppliers and service management.
- Experience contributing to business cases, including cost modelling, benefits realisation, service transition and workforce planning.
- Strong governance, assurance and risk-management capability, including service boards, reporting and senior decision support.
- Excellent senior stakeholder engagement and written communication skills, including board-ready papers and executive summaries.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Business Change Delivery
- Experience supporting business change in medium- to large-scale programmes, preferably in secure or complex government environments.
- Practical understanding of adoption, readiness and stakeholder-engagement disciplines.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Stakeholder Engagement
- Ability to work with senior stakeholders, operational teams and user communities across multiple departments.
- Experience facilitating workshops and structured engagement sessions.
Readiness, TOM & Operational Change
- Experience contributing to TOM development, organisational readiness assessments and user-journey design.
Communications & Materials Development
- Ability to prepare clear, engaging and concise communications, guides and briefing materials for diverse audiences.
Desirable Skills
- Experience working in SECRET-grade or similarly secure environments.
- Knowledge of cloud, air-gapped or classified collaboration platforms.
- Experience of SIAM, consortium, brokerage or multi-supplier operating models.
- Working understanding of ITIL 4 and integration with agile service delivery.
- Experience commissioning or acting on user research and service design evidence.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location