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About The Job You’re Considering
We are seeking a talented and delivery-focused Product Owner to join our Digital Customer Experience (DCX) Practice.
In this role, you will work with both private and public sector organisations, playing a pivotal role in shaping products and services that deliver meaningful value for users and clients. Working at the heart of multidisciplinary teams, you will bring together business, technology, design, and delivery expertise to define product roadmaps, prioritise value, and drive continuous, iterative improvement.
The successful candidate will champion user-centred design, ensuring user needs are at the core of every decision, while leveraging data and insights to inform priorities, measure success, and maximise impact. This is an exciting opportunity to collaborate with diverse stakeholders, solve complex challenges, and help organisations transform through the delivery of innovative digital products and services.
Ideally, you will have experience working in agile and waterfall delivery environments, along with either previous consulting experience, or experience delivering products and services in line with Government Digital Service (GDS) standards.
This is an excellent opportunity for a product professional who is passionate about being at the forefront of digital transformation and creating products and services that deliver measurable outcomes for users and organisations.
Your role
Product Ownership & Delivery
- Own and manage product backlogs, ensuring priorities align with user needs, business objectives, and delivery goals.
- Translate strategic outcomes into clear user stories and acceptance criteria.
- Work closely with delivery teams to ensure products are delivered effectively and provide measurable value.
- Support agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.
- Make informed prioritisation decisions using data, user research, service performance metrics, and stakeholder feedback.
User-Centred Service Design
- Champion user-centred design principles throughout the product lifecycle.
- Collaborate with User Researchers and Service Designers to understand user needs and identify opportunities for service improvement.
- Ensure product decisions are evidence-based and aligned with GDS principles where applicable.
- Contribute to the design and optimisation of end-to-end user journeys across digital channels.
Product Governance & Process
- Contribute to service assessments and ensure products are prepared for Alpha, Beta, and Live phases.
- Ensure accessibility, usability, and inclusion are considered throughout delivery.
- Understand and navigate sector governance, assurance processes, and stakeholder environments.
- Work with policy, operational, and technology teams to balance user needs with organisational requirements.
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Stakeholder Engagement
- Build productive relationships with clients, stakeholders, and delivery teams.
- Facilitate meetings and workshops to gather requirements, validate assumptions, and align priorities.
- Communicate product objectives, risks, dependencies, and progress clearly to stakeholders.
- Support senior product leaders in shaping product vision and strategic direction.
You can bring your whole self to work
At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone
Essential
Your skills and experience
- Experience as a Product Owner, Product Manager or similar role in agile delivery environments for either private or public sector organisations.
- Strong understanding of roadmap development and managing product backlog – paired with the ability to use qualitative and quantitative data to support decision-making.
- Ability to write clear user stories, acceptance criteria, and product requirements which are then prioritised based on value.
- Experience working within multidisciplinary agile teams across engineering, design, architecture and delivery.
- Strong stakeholder management and facilitation skills.
Desirable
- Experience delivering digital services within the UK Public Sector and a good understanding of Government Digital Service (GDS) standards.
- Experience working in a consulting environment, ideally within the digital services and technology industry.
- Experience within policy guidelines, or within highly governed or regulated industries.
- Knowledge of Service Design, User Research, and Digital Transformation methodologies.
We are a Disability Confident Employee
Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme. As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Please opt in during the application process
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
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Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Make it real – what does it mean for you?
We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
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