Rapd Service
Product Owner
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job ID: 1472511
Role: Product Owner – Major Incident Management
Location: Sheffield, United Kingdom
Work Model: Hybrid (2 days/week onsite)
Contract Duration: 6–12 Months
Rate: £375 - £400 per day (Inside IR35)
Notice Period: Immediate to 30 Days Preferred
About the Role
We are seeking an experienced Product Owner with expertise in Major Incident Management to support a large-scale enterprise technology environment. The ideal candidate will have a strong background in IT Service Management (ITSM), Incident Management, and Financial Services, with the ability to manage critical incidents, engage stakeholders, and drive service restoration in a fast-paced 24x7 environment.
Key Responsibilities:
- Lead and coordinate the end-to-end Major Incident Management process.
- Triage and prioritize critical incidents based on business impact and urgency.
- Drive service recovery activities and coordinate technical teams to restore services within agreed SLAs.
- Communicate incident status, business impact, recovery progress, and resolution updates to senior management and business stakeholders.
- Issue Major Incident Notifications (MINs) and facilitate Management Escalation Calls (MECs).
- Conduct and contribute to Major Incident Reviews (MIRs) and Root Cause Analysis (RCA).
- Execute Incident Management processes in accordance with IT Service Management (ITSM) best practices.
- Ensure accurate documentation of the incident lifecycle to support reporting, compliance, and continuous improvement.
- Work closely with Business Service Owners, Engineering, Operations, and Technology teams to improve service resilience and reduce recurring incidents.
- Drive continual service improvement initiatives by identifying opportunities to enhance incident response, recovery, and operational efficiency.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills & Experience
- Minimum 5 years of experience in Technology Major Incident Management.
- Experience working within the Banking or Financial Services industry.
- Strong understanding of IT Service Management (ITSM) and Incident Management processes.
- Proven expertise in:
- Major Incident Management
- Risk Management (IT/Operational)
- Stakeholder Management
- Service Recovery
- Incident Escalation
- Root Cause Analysis
- Strong command and control skills during high-severity incidents.
- Experience working in Agile environments.
- Ability to work in a 24x7 shift-based support model.
- Strong analytical, decision-making, and problem-solving skills.
- Excellent written and verbal communication skills with the ability to engage senior leadership and business stakeholders.
Key Competencies:
- Major Incident Management
- IT Service Management (ITSM)
- Risk Management
- Stakeholder Management
- Service Recovery & Operational Excellence
- Incident Communication & Escalation
- Root Cause Analysis (RCA)
- Agile Delivery
- Operational Governance & Compliance
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Accountabilities:
- Minimize business disruption through effective incident coordination and rapid service restoration.
- Improve service quality by reducing Mean Time to Restore (MTTR) and recurring incidents.
- Drive collaboration across technology, operations, and business teams.
- Ensure compliance with operational governance, audit, and regulatory requirements.
- Promote continual service improvement through trend analysis and process optimization.
- Deliver accurate reporting and meaningful incident metrics to support operational decision-making.
Preferred Qualifications
- Experience working within large-scale enterprise or regulated environments.
- Knowledge of ITIL Incident Management best practices.
- Experience managing cross-functional teams during critical production incidents.
Interested Candidates
Please share your updated CV along with the following details:
- Total Experience
- Relevant Major Incident Management Experience
- Banking/Financial Services Experience
- Current Location
- Current Salary/Rate
- Expected Salary/Rate
- Notice Period
- UK Work Authorization Status
Email: usha@rapdservice.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills