World Courier
Product Owner - Legacy and Enabler Technology
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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Our team members are at the heart of everything we do. At World Courier (a Cencora company), we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
We exist to help the organisation rise, adapt, and grow, using technology that is innovative, integrated, reliable, secure, and designed around real operational needs.
Product Owner – Legacy and Enabler
The Product Owner – Legacy and Enabler is responsible for owning and evolving a portfolio of business-critical legacy and enabling technologies that support World Courier’s global depot, warehouse, document management, vendor management, and finance-related workflows. This includes the platform used by depots for operational processes, as well as enabling platforms such as Filebound and key liaison responsibilities with Finance applications including Tradeshift, SAP S/4HANA, and EWM.
Why this role matters
Legacy and enabling technologies are foundational to how World Courier operates day-to-day across global depot and warehouse environments, supports critical depot workflows such as inbound processing, outbound movement, quarantine handling, returns, kitting, and related operational activities. Enabling technologies such as document management and finance-adjacent applications ensure operational processes remain connected, compliant, auditable, and aligned with enterprise systems.
A key measure of success will be the ability to stabilize, simplify, and modernize this mixed portfolio of custom and commercial off-the-shelf platforms while ensuring strong vendor performance, effective stakeholder engagement, and practical alignment with broader transformation efforts such as SAP S/4HANA and EWM-enabled process evolution.
What You’ll Do
Product Ownership & Delivery
- Co-own and manage the product backlog for legacy and enabling technology platforms, ensuring clear prioritization aligned to depot operations, compliance, finance, vendor performance, and enterprise transformation priorities.
- Drive delivery in an agile environment, working closely with engineering, delivery, support, vendor, and business teams to deliver reliable enhancements, fixes, upgrades, and process improvements.
- Translate operational, finance, compliance, and vendor management needs into well-defined user stories, acceptance criteria, prioritization decisions, and measurable outcomes.
Product Scope & Evolution
- Own product delivery across:
- CTM-STAR legacy depot and warehouse technology supporting inbound, outbound, quarantine, returns, kitting, and related operational workflows, as well as its successor product(s)
- Enabling technologies that support operational execution, documentation, workflow management, vendor oversight, and compliance
- Finance application touchpoints and liaison responsibilities with platforms such as Tradeshift and SAP S/4HANA
- Continuously evolve the portfolio to support:
- Operational reliability and efficiency across global depot processes
- Modernization of custom and COTS platforms without disrupting critical business operations
- Clear integration and process alignment with enterprise systems and finance applications
- Improved vendor accountability, service quality, and roadmap transparency
- Compliance, auditability, security, and data quality improvements across the portfolio
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Alignment & Collaboration
- Co-own the product vision and roadmap, operating in a “two-in-a-box” model with business stakeholders across operations, depots, finance, compliance, and support functions.
- Serve as a liaison between World Courier technology teams, depot operations, Finance application teams, enterprise SAP stakeholders, and external vendors to ensure priorities, dependencies, and delivery plans are understood and coordinated.
- Align with peer Product Owners and Product Group Managers to manage cross-product dependencies, integration impacts, support handoffs, and modernization sequencing.
Continuous Improvement & Innovation
- Stay abreast of emerging technologies, warehouse and depot operations trends, SAP S/4HANA and EWM capabilities, document management practices, vendor management models, and modernization patterns for mixed custom and COTS portfolios.
- Identify practical opportunities to simplify workflows, reduce manual effort, improve data quality, strengthen controls, and increase operational resilience across legacy and enabling platforms.
- Small enhancements and usability improvements
- Platform upgrades, technical debt reduction, and modernization planning
- Security, compliance, audit, integration, and vendor performance improvements
What We’re Looking For
You’ll thrive in our team if you:
- Have a strong appreciation for operational technology that underpins critical depot, warehouse, finance, and compliance processes
- Are comfortable working across legacy platforms, custom solutions, and commercial off-the-shelf software while balancing stability, modernization, and business value
- Bring disciplined vendor management, stakeholder engagement, and cross-functional coordination skills to complex enterprise technology environments
Experience That Will Help You Succeed
- Strong experience as a Product Owner in agile environments, ideally supporting operational, platform, enterprise application, or back-office technology portfolios.
- Strong understanding of depot, warehouse, supply chain, logistics, finance, document management, or enterprise operations technology.
- Good working knowledge of SAP S/4HANA EWM, and related enterprise integration or process impacts.
- Experience managing or partnering with vendors for COTS platforms, including roadmap discussions, service performance, issue escalation, release planning, and commercial awareness.
- Ability to balance strategic modernization priorities with continuous delivery, operational stability, regulatory expectations, and support needs.
- Strong stakeholder engagement skills across depot operations, finance, compliance, technology, support, and external vendor teams.
- Experience working in globally distributed and matrixed organizations.
- Experience in a regulated environment such as healthcare logistics is highly desirable.
What Success Looks Like In This Role
- Critical operational workflows are improved via technology
- A clear, business-aligned roadmap for legacy and enabling technologies that balances stabilization, modernization, vendor delivery, and operational value.
- Strong alignment with Finance applications, SAP S/4HANA, document management, and enterprise systems to support integrated ways of working.
- Improved vendor accountability, release discipline, service quality, issue resolution, and roadmap transparency across COTS platforms.
- Continuous delivery of incremental value through enhancements, upgrades, simplification, technical debt reduction, and compliance improvements.
- High stakeholder confidence across depot operations, finance, technology, compliance, support, and vendor teams.
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Why join World Courier GDATS?
You’ll Have The Opportunity To
- Play a key role in a re-imagined IT function
- Work with smart, committed people who care about doing the right thing
- Shape modern, resilient, operationally critical technology capabilities that support global depot, warehouse, finance, and compliance processes
- Work within a collaborative, product-led organization driving digital transformation.
- Make a real difference to how people experience technology every day
- Work in a purpose-driven business that makes a difference to people’s lives, delivering essential pharma logistics services
How You’ll Be Working
This role operates within a global, matrixed IT organisation, working closely with Design, Engineering, Delivery, and business stakeholders.
- Collaboration across time zones and regions is required
- Flexible and hybrid working arrangements apply in line with World Courier policies
Requirements
- Bachelor's degree in business administration, marketing, communications, product management, economics, healthcare administration, or a related field, or equivalent experience required.
- Master's degree in business administration, marketing, communications, product management, economics, healthcare administration, or a related field, or equivalent experience preferred.
- 10+ years of experience in product management, product strategy, commercialization, innovation, marketing, or a related field required.
- 5+ years of experience in a management capacity required.
- Certification in project management, customer success management, service management, agile delivery, or product implementation preferred.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: World Courier Management Ltd.
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
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