Skills & Experience

Essential

• Proven experience as a ServiceNow Product Owner.
• Experience in an implementation of a ServiceNow platform from the ground-up.
• Strong understanding of ITSM, ITOM, HRSD and other ServiceNow modules.
• Excellent communication and stakeholder management skills.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Familiarity with product lifecycle management and user-centered design principles.
• Experience of business analysis and large-scale business process change initiatives.

Desirable

• Experience working in Agile/Scrum environments.
• Experience of working within a legal firm.
• Experience of working with external suppliers, including offshore development teams and Managed Service Providers.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist).
• ITIL 4 Managing Professional or Strategic Leader.

Personal Attributes

• Excellent leadership, interpersonal and communication skills.
• Proficient in diplomacy, persuasion and influencing others.
• Confident when interacting with stakeholders at all levels, both internally and externally.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Solution oriented.
• Practical, resilient and resourceful, with the ability to quickly adapt to changing situations.
• Able to work independently, prioritise tasks and multitask effectively.
• Consistently maintains a positive attitude and a proactive approach.

Diversity & Inclusion

At Eversheds Sutherland, “Inclusive” is a core business value. We bring together different skillsets, global mindsets and approaches. We foster diversity of thought and the freedom to put ideas into action. We have an inherent respect for the individual. We have a strong belief in collaboration and teamwork. Sharing ideas, asking questions, solving challenges and meeting our clients’ goals: together.

We want all our people to thrive at work and reach their full potential and we work hard to continue to build a diverse and inclusive culture, monitor and report on our progress and impact, and develop our approach. This is reflected in our policies, systems and processes, and in our work with diversity membership organisations.

Many of our people work flexibly in some way and we are open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We want you to perform at your best during our recruitment process. If there is any adjustment or support you need, please contact us so we can discuss how we can best assist you.

For you,

For your success.

And what's next.