TTC Group (Tech Talent Consulting)
Product Owner-Salesforce
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Role: Technical Product Owner: Sales, Marketing and Operations
Duration: 12 months or Permanent
Location: London, UK
Work Model: 4 days a week onsite near Tottenham Court Road
Mode of Interview: Assessment before Initial call, then second round with technical head & then F2F Interview at client location
Knowledge & Experience
- Proven experience as a Salesforce Product Owner or similar role in a fast-paced, multi-system environment.
- Deep understanding of Salesforce Sales Cloud, Pardot, CPQ, and DocuSign.
- Experience integrating Salesforce with ERP (preferably SAP), workspace platforms (e.g., Nexudus), and ITSM tools (e.g., Freshservice).
- Strong background in leading cross-functional teams and managing complex technical projects.
- Familiarity with AI tools, automation platforms, and emerging technologies relevant to sales and CRM.
- Experience in stakeholder management and translating business needs into technical solutions.
- Experience in real estate or a flexible workspace provider
Education
- Bachelor’s degree in computer science, Business Information Systems, or a related field (or equivalent experience).
- Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, Sales Cloud Consultant) highly desirable.
- Agile/Scrum certification or experience working in Agile environments preferred.
Technical Skills
- Expertise in Salesforce architecture, data modelling, and declarative development.
- Proficiency in tools such as Flow, Apex (basic understanding), SOQL, and Lightning components.
- Knowledge of Pardot campaign management and lead scoring.
- Experience with CPQ configuration and pricing rules.
- Understanding of REST/SOAP APIs and middleware for system integrations.
- Ability to analyse data and generate actionable insights using Salesforce reports and dashboards.
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Job Overview
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As the Technical Product Owner, you will lead the strategic development, administration, and optimisation of FORA’s Salesforce ecosystem, ensuring it empowers our commercial teams to deliver exceptional performance. You will manage a team of Salesforce and Nexudus professionals and collaborate cross-departmentally.
To drive innovation, automation, and integration. You will own Salesforce, Pardot, CPQ, DocuSign, Nexudus, Office R&D, and JustOn, along with other core services. You will ensure seamless integrations with other core enterprise systems, such as ERP (SAP), ITSM/ESM (Freshservice), etc.
You will also play a pivotal role in exploring and implementing AI-driven solutions to enhance sales operations and customer engagement. You will lead stakeholder management and work closely with the Sales and Commercial teams.
Key responsibilities
- Own the Salesforce platform roadmap for sales and commercial operations, aligning with business goals and stakeholder needs.
- Lead and mentor a team of Salesforce administrators and developers and Nexudus support specialists fostering a culture of excellence and continuous improvement.
- Manage the configuration, development, and integration of Salesforce with key systems including:
- Pardot for marketing automation
- CPQ for quote-to-cash processes
- DocuSign for digital agreements
- SAP for financial and operational data
- JustOn for billing
- Nexudus for workspace management
- Freshservice for ITSM/ESM and service desk operations
- Champion automation and AI initiatives to streamline workflows, improve data quality, and enhance user experience.
- Stakeholder Management: Building and maintaining relationships with key stakeholders to understand customer needs and develop strategies.
- Collaborate with Sales, Marketing, Finance, and IT teams to gather requirements, prioritize features, and deliver scalable solutions.
- Ensure platform governance, data integrity, and compliance with internal policies and external regulations.
- Monitor platform performance, user adoption, and ROI, providing regular reporting and insights to leadership.
- Provide career development guidance and mentorship to junior developers and team members.
- Ensure adherence to Salesforce best practices and coding standards.
- Be the escalation point for technical issues related to Salesforce applications.
- Stay updated with the latest Salesforce features and technologies.
- Manage integration with third-party applications and services.
- Owner of technical documentation & training documentation.
- Own the relationship with vendors, including third-party resource partners.
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