Volkswagen Group UK Ltd
Product Quality and Technical Services Manager
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Product Quality and Technical Services Manager
One Aftersales are recruiting for a Product Quality and Technical Services Manager based in the VWG Service and Technical Department in Wymbush, Milton Keynes.
Role Overview
Reporting into the Head of Service and Technical, you will lead the Product Quality Specialists, Technical Support team and Technical Service Centre (TSC) team. You will be responsible for consumer protection relating to Volkswagen Group products, the management of product and safety issues, and the delivery of cohesive technical support across the Group brands and networks. Through strong factory, Brand, legal and regulatory relationships, you will drive product quality, first-time fix and customer satisfaction.
Key Responsibilities
- Motivating a skilled team to achieve strong performance
- Leading the functional design and specification of a new technical support system
- Working with internal stakeholders and factory headquarters to drive Product Quality improvements
Skills & Experience
- Strong leadership experience
- Ability to inspire, motivate and develop technical teams while balancing strategic and operational priorities
- Detailed knowledge of the Aftersales business
- Minimum of five years’ strong technical knowledge of current vehicle technology, service and repair procedures, including extensive EV knowledge
- Advanced interpersonal, networking, influencing and negotiation skills
- Experience of managing product quality, technical support or safety-related issues, using trend, warranty, roadside and customer data to identify concerns and drive effective resolution
- Ability to collaborate across brands, factories, Retailer networks, legal teams and external regulatory bodies, while managing competing priorities and protecting the customer and the business
- Experience in change management and in driving systems and projects from initiation into mainstream use
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Benefits
- Competitive salary
- Car schemes (including cars for family members)
- Discretionary bonus
- Fuel card
- Enhanced pension contributions
- Private healthcare
- 27 days holiday plus bank holidays
- 4 x life assurance & health & wellbeing support
- Wide range of flexible benefits to suit you and your lifestyle
About One Aftersales
As the largest function within Volkswagen Group UK, One Aftersales is driving the future of customer experience across our Group Brands. In partnership with over 500 Retailer Partners, we combine smart processes, cutting-edge technology, and data-driven insights to deliver exceptional aftersales solutions. This is a fast-paced, collaborative environment where you’ll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition, and we reward it with real opportunities for growth, development, and career progression.
About Volkswagen Group
We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.
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It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.
There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
Application
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
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