Elevation Recruitment Group
Product Specialist
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Product Lead – CAFM Reactive Helpdesk / Field Service Management (FSM)
Full-time | Permanent | Office Based – Wakefield
£35,000 - £55,000 dep on experience
Are you a Product leader who's just as comfortable running a requirements workshop with a facilities manager as you are reviewing a sprint backlog or presenting a delivery update to a board-level client?
We're exclusively partnering with a fast-growing B2B SaaS business to find a Product Lead to own their CAFM Reactive Helpdesk product — complete with an integrated Field Service Management (FSM) mobile platform.
This is a genuinely hands-on, leadership role sitting at the intersection of Product Management, Business Analysis, and Delivery — leading two Product Managers, owning the roadmap, and driving structured project delivery across client onboarding and platform development.
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What You'll Own
- The end-to-end CAFM helpdesk / FSM product roadmap, balancing client need, commercial value, and platform stability
- Requirements elicitation with clients and internal stakeholders — user stories, process maps, functional specs, acceptance criteria
- Structured project delivery: client onboarding, platform rollouts, governance, RAID logs, and stakeholder communication
- Line management and mentorship of two Product Managers, shaping how the wider PM function operates
What We're Looking For
- Proven experience leading a product team, with direct line management
- Strong working knowledge of CAFM, reactive maintenance, or FSM (Mobile) operations — from a software or client-side background
- Comfortable operating across BA, Product, and Delivery disciplines
- Confident communicator, from field operations teams through to board-level stakeholders
- Structured delivery approach — Agile, Waterfall, or hybrid
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Desirable: APM, Prince2, or Agile/Scrum qualifications.
Why This Role
This is a genuine opportunity to lead a product area at a meaningful point in its growth — join a focused, technically engaged team where you'll have real influence over what gets built and how it gets delivered.
This search is being run exclusively by Elevation Tech & Transformation. For a confidential conversation about this opportunity, get in touch today.
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